Sr. Manager, Partner Success Full Time

This role sits at the intersection of healthcare strategy, client success, and value-based care delivery, supporting health plans and provider organizations in achieving better outcomes for patients with chronic conditions. You will serve as a trusted advisor to key partners, ensuring strong relationships, operational excellence, and measurable impact across complex healthcare ecosystems. The role requires both strategic thinking and hands-on execution, combining client relationship management with analytical problem-solving and performance optimization. You will lead account success initiatives, drive renewals and expansion opportunities, and ensure alignment between client goals and organizational capabilities. Operating in a mission-driven, high-impact environment, you will collaborate closely with cross-functional teams across operations, analytics, and finance. This is a highly visible role where your work directly contributes to improving patient outcomes and transforming care delivery models.

Accountabilities

• Own and manage end-to-end client relationships, serving as the primary point of contact and ensuring strong engagement with both executive stakeholders and operational leaders across partner organizations.
• Develop and execute strategic account plans that reflect client objectives, operational priorities, and long-term partnership growth opportunities.
• Drive partner success by identifying, managing, and resolving operational issues, risks, and contractual challenges in close collaboration with internal teams.
• Lead renewal, renegotiation, and expansion efforts, including same-store growth strategies across geographies, service lines, and new care programs.
• Translate client feedback into actionable insights that influence product development, operational improvements, and service delivery enhancements.
• Coordinate cross-functional execution across operations, finance, analytics, and leadership teams to ensure consistent delivery of partner value.
• Design and execute communication strategies (QBRs, JOCs, and ongoing touchpoints) to clearly articulate partnership value and performance outcomes.

Requirements

• 7+ years of experience in healthcare client management, partner success, consulting, or account leadership roles within complex healthcare or health tech environments.
• Strong background in value-based care, including contracting, performance measurement, financial reconciliation, and government healthcare programs.
• Demonstrated ability to manage senior-level client relationships and influence executive stakeholders across large, matrixed organizations.
• Excellent analytical and quantitative skills with the ability to interpret complex data and translate insights into actionable strategies.
• Strong interpersonal, communication, and problem-solving skills with a proven ability to navigate ambiguity and competing priorities.
• Experience working across cross-functional teams in fast-paced environments, ideally within healthcare services or health tech organizations.
• Bachelor’s degree required; advanced degrees (MBA, MS) are a plus. Willingness to travel as needed for client engagement.

Benefits

• Competitive base salary range: $108,500 – $136,000, with eligibility for a performance-based annual bonus of up to 15%.
• Comprehensive medical, dental, and vision insurance coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) retirement plan with employer match.
• Hybrid-remote flexibility with a mix of remote work, office collaboration, and onsite/client visits.
• Paid holidays, vacation, sick leave, and extended leave programs (including parental, bonding, sabbatical, and donor leave).
• Mental health support, employee assistance programs, and wellness resources.
• Family-forming and fertility support services, including access to external care programs.
• Annual professional development stipend and ongoing learning opportunities.
• Financial wellness resources and additional employee support programs.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.