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Service Coordinator / Technical Support Agent
Building Automation & HVAC
Location: Round Rock, TX (On‑Site)
Type: 4‑Month Contract‑to‑Hire
Required Skills & Experience
- 1+ year experience in service coordination, dispatch, or technical call center support
- Prior exposure to BAS, EMS, HVAC, or facilities systems environments
- Ability to support a high‑call‑volume, alarm‑driven queue
- Strong troubleshooting and issue‑triage skills
- Comfortable prioritizing tickets under SLA and time‑sensitive conditions
- Experience working in ticketing or work‑order systems
- Clear verbal and written communication with field technicians and stakeholders
- Proficiency with Microsoft Outlook and Excel
- High School Diploma or GED
Role Overview
The Service Coordinator / Technical Support Agent supports live commercial building operations , serving as the frontline contact for Building Automation, HVAC controls, and Energy Management Systems .
This role is operations‑focused and fast‑paced, responsible for alarm triage, ticket management, and dispatch coordination for field technicians. It is not a basic customer service role and requires strong attention to detail and sound decision‑making in a mission‑critical environment.
Key Responsibilities
- Receive and triage BAS/HVAC system alerts and service requests
- Monitor alarms, offline devices, scheduling, and setpoint issues
- Manage tickets from creation through closure
- Coordinate dispatch and escalation of field technicians
- Communicate system status and next steps to internal teams and customers
- Document troubleshooting actions and outcomes
- Support system portals and operational updates as needed
Job Type & Location
This is a Contract to Hire position based out of Round Rock, TX.
Pay And Benefits
The pay range for this position is $20.00 – $23.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Round Rock,TX.
Application Deadline
This position is anticipated to close on Apr 17, 2026.
h4>About TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
