Senior Software Engineer, Backend – Commerce Platform Full Time NEW

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro’s vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

The Role

As a Senior Software Engineer on the Commerce Team, you’ll play a critical role in creating seamless and reliable commerce experiences that support both our patients and internal operations.

You’ll build and maintain backend services that ensure payments are fast, secure, and accurate, integrate with third-party processors like Stripe or Paypal, and handle edge cases like subscription renewals, failed transactions, and fraud prevention. Your work directly affects the customer experience and the company’s bottom line.

This is a high-impact, tech-lead level role with broad accountability and influence across engineering teams and business stakeholders—ideal for someone who thrives in fast-paced environments, has a strong product mindset, and is passionate about building systems at scale.

What You’ll Do

• Build robust, and scalable backend capabilities using Python and FastAPI, supporting critical commerce domains like payments, pricing, and invoicing
• Lead cross-functional technical efforts — collaborating closely with product managers, designers, and engineers from adjacent teams to ensure alignment and technical integrity across boundaries
• Drive engineering excellence through best practices in testing, monitoring, observability, and performance optimizationDefine and maintain SLIs/SLOs in collaboration with product, infra and other development teams
• Participate in on-call rotations to ensure reliability of commerce systems

What You’ll Bring To The Team

• 7+ years professional backend software development experience
• Proficient in Python, relational databases, and frameworks like Django or FastAPI, with hands-on experience in metrics instrumentation and data-driven performance tuning using tools like Datadog
• Proven experience building and maintaining high-scale backend systems, ideally in commerce, fintech, or healthcare settings
• Deep understanding of distributed systems—data consistency, communication patterns, and service boundaries—backed by hands-on experience building and maintaining high-traffic production systems.
• Excellent communication skills and the ability to lead cross-functional technical projects
• A sharp focus on quality and risk—you move with urgency while safeguarding against issues like double charges, misbilling, or inconsistent payment states.

Bonus Skills

• Experience in telehealth or other highly regulated industries
• Deep familiarity with breaking down monolithic systems into well-defined domains

We’ve Got You Covered

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTOWellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insuranceStudent loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The target for this position ranges from $182,300 to $220,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected] .

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We may use automated tools, including artificial intelligence (AI), to assist with parts of our recruiting and hiring process, such as reviewing applications, evaluating resumes, and assessing responses or job-related qualifications. These tools are used to support our recruitment team and do not replace human judgment. Final hiring decisions are made by humans.