Senior Manager, Associate Listening Full Time

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

The Senior Manager of Associate Listening plays a critical role in advancing the associate experience at Albertsons Companies. This role leads enterprise-wide associate listening programs and transforms feedback into clear, actionable insights that inform talent strategies and leadership decision-making.

As the organization’s expert on associate voice, this leader is responsible for administering large-scale listening surveys, synthesizing quantitative and qualitative data, and translating findings into compelling narratives that drive engagement, performance, and growth. In addition to managing listening programs, this role partners closely with HR, Operations, and senior leaders to support broader talent initiatives and continuous improvement efforts.

Main Responsibilities

Associate Listening Strategy & Execution

• Design, manage, and evolve enterprise associate listening programs, including engagement surveys, pulse surveys, lifecycle surveys, and ad hoc feedback mechanisms.
• Serve as the end-to-end owner of survey administration, including planning, configuration, deployment, vendor management, and data governance.
• Ensure listening programs are inclusive, accessible, and aligned to business priorities and associate needs.

Insights, Analytics & Storytelling

• Analyze and synthesize large, complex datasets to uncover trends, root causes, and opportunities related to engagement, culture, performance, and retention.
• Translate data into clear, actionable insights and recommendations for senior leaders, HR partners, and business stakeholders.
• Develop executive-ready reports, dashboards, and presentations that tell a compelling story and drive action at scale.

Leadership Partnership & Enablement

• Partner with senior leaders and HR teams to interpret results and identify targeted actions that improve associate experience and business outcomes.
• Provide consultation and guidance to leaders on best practices for acting on feedback and sustaining momentum over time.
• Support enterprise change efforts by tracking progress, measuring impact, and closing the loop with associates.

Talent & Program Support

• Contribute to broader talent-related initiatives, including engagement, performance, development, and retention programs.
• Collaborate cross-functionally with Talent, Benefits, Compensation, and Operations to align insights with enterprise strategies.
• Apply listening insights to inform program design, prioritization, and continuous improvement.

Continuous Improvement & Innovation

• Stay current on emerging trends, tools, and best practices in associate listening, employee experience, and people analytics.
• Identify opportunities to enhance listening methodologies, analytics capabilities, and leader enablement.

Skills & Qualifications

We believe the successful candidate has these qualifications and experience:

• Bachelor’s degree in human resources, Organizational Psychology, Business, Analytics, or a related field. Master’s degree preferred.
• 7+ years of experience in associate/employee experience, people analytics, organizational research, or related roles.
• Proven experience designing and managing large-scale listening or survey programs in a complex, multi-site organization.
• Strong analytical skills with the ability to translate data into meaningful insights and recommendations.
• Exceptional communication and storytelling skills, including experience presenting to senior leaders.
• Experience in retail, grocery, or other large frontline-based organizations preferred.
• Familiarity with survey platforms and analytics tools (e.g., Qualtrics, Glint, Culture Amp, Power BI, Tableau) preferred.
• Experience supporting enterprise talent or HR programs preferred.

Core Competencies

• Strategic Mindset: Aligns learning strategy with business priorities and future workforce needs
• Learning Expertise: Deep knowledge of adult learning principles, instructional design, and modern learning practices
• Execution Excellence: Drives high-quality outcomes across complex initiatives
• Influence & Partnership: Builds strong relationships and influences at all levels of the organization
• Innovation: Continuously evolves learning approaches to improve effectiveness and engagement
• Data-Driven: Uses insights and analytics to inform decisions and demonstrate impact

Leadership Attributes

• Business-Aligned: Understands how learning drives performance, growth, and results
• Associate-Focused: Passionate about developing people and creating growth opportunities
• Results-Oriented: Focuses on measurable impact and continuous improvement
• Change Leader: Leads transformation and fosters adoption across the enterprise
• Culture Builder: Strengthens Albertsons Companies’ culture through development and engagement

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.