Senior Client Success Executive Full Time NEW

Who we are

Founded in 1999, Quantum Health is a privately-owned, independent healthcare navigation organization. As the company that invented healthcare navigation, Quantum Health continues to set the standard and in 2025 acquired leading healthcare technology company Embold Health. This further strengthens the AI and provider search capabilities to guide members to the right care.

Together, the teams lead the industry in healthcare navigation, simplifying care journeys, improving outcomes and controlling rising costs for organizations of all sizes. This role supports the Embold Health division.

We’re committed to building diverse and inclusive teams across our so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

About the role

As a Senior Client Success Executive, you will serve as the executive strategic partner to Embold’s most complex and high-profile employer, health plan, and ecosystem clients. This role extends well beyond traditional account management. You will own multi-year account strategy, drive measurable financial performance, influence executive stakeholders, and position Embold as a long-term, indispensable partner.

Our clients are sophisticated, data-driven organizations seeking both innovation and measurable results. They expect high-touch engagement, executive-level insight, and a clear connection between healthcare quality, cost management, and financial outcomes. You will operate at the intersection of product strategy, healthcare economics, and enterprise partnership – translating Embold’s analytics into strategic business value.

This is a highly visible enterprise role requiring deep industry expertise, commercial ownership, and the ability to lead in complex, multi-stakeholder environments.

Location: This position is located at our Nashville, TN office with hybrid flexibility or may work remotely anywhere in the United States of America.

What you’ll do (Essential Responsibilities)

Strategic & Executive Account Leadership

• Own and drive multi-year strategic account plans aligned to each client’s business objectives, benefits strategy, and financial priorities.
• Serve as a trusted advisor to senior leaders across HR, benefits, finance, procurement, and executive teams.
• Lead executive business reviews that connect performance metrics to strategic and financial outcomes.
• Anticipate evolving client needs based on market dynamics and proactively recommend high-impact initiatives.
• Influence client decision-making across complex stakeholder environments with competing priorities.
• Convey client strategic priorities internally and mobilize cross-functional teams to deliver against defined success plans.

Commercial Ownership, Retention, and Growth

• Own revenue retention and growth across assigned strategic accounts, with clear accountability for renewals, expansion, and long-term value realization.
• Proactively lead renewal strategy and negotiations, minimizing churn through ongoing executive engagement and demonstrated performance impact.
• Identify and execute account growth strategies, including upsell and cross-sell opportunities aligned to client priorities.
• Maintain forecast accuracy and revenue visibility, ensuring disciplined commercial management across strategic accounts.
• Monitor overall account health using performance, engagement, and financial indicators to proactively mitigate risk and surface expansion opportunities.

Industry & Market Advisory

• Bring deep expertise in the employer-sponsored healthcare ecosystem, including self-funded employers, health plans, TPAs, PBMs, and point solutions.
• Advise clients on regulatory changes, industry trends, and competitive dynamics.
• Provide market-informed recommendations that elevate Embold from vendor to strategic thought partner.
• Represent Embold’s strategic direction and product evolution credibly in executive forums.

Cross-Functional Orchestration & Governance

• Serve as the voice of the client internally, influencing product roadmap, analytics development, and go-to-market strategy.
• Orchestrate cross-functional teams (Product, Data & Insights, Marketing, Sales, Operations) to deliver high-impact, customized solutions.
• Ensure disciplined execution through structured governance, risk management, and proactive escalation resolution.
• Develop scalable frameworks that enable high-touch strategic engagement while supporting operational efficiency.
• Other duties as assigned

What you’ll bring (Qualifications)

• Education: Bachelor’s degree required; MBA or advanced degree preferred.
• Experience: 12+ years of experience in strategic account management, healthcare consulting, benefits strategy, or enterprise client leadership.
• Deep knowledge of the employer-sponsored healthcare ecosystem.
• Demonstrated ability to handle high pressure situations, complex scenarios, and sophisticated clients.
• Demonstrated financial acumen, including ability to interpret and communicate ROI, cost trends, and value-based performance metrics.
• Experience leading executive-level conversations and complex negotiations.
• Proven success managing large, complex enterprise accounts with multiple stakeholders.
• Strong consultative facilitation skills and executive presence.
• Experience influencing cross-functional teams without direct authority.
• Experience with CRM software, Salesforce experience preferred.
• Background in healthcare analytics, value-based care, benefits consulting, or health technology.
• Experience working with innovative, high-demand employer or health plan clients requiring customization and strategic partnership.
• Existing professional network within employer benefits, health plan, or consultant markets.
• Experience supporting strategic pipeline development or pre-sale initiatives.
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.