SEASONAL HOURLY Office Assistant Full Time NEW

One Vacancy; Full-time

GRADE

9998

LOCATION OF POSITION

580 Taylor Avenue, Annapolis

Main Purpose of Job

The Maryland Department of Natural Resources, Wildlife and Heritage Service (WHS), is accepting applications for a seasonal Office Assistant to support wildlife management operations. This position provides administrative support at the headquarters of the Wildlife and Heritage Service (WHS).

The primary responsibility of this role is to provide customer service by phone and email to members of the public contacting the WHS office with wildlife-related inquiries. The incumbent will provide general information, technical assistance when appropriate, and route inquiries to the appropriate WHS staff.

Additional responsibilities include processing incoming and outgoing mail, maintaining records, and supporting staff with administrative tasks as needed. Occasional fieldwork may be required.

Minimum Qualifications

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of customer service experience interacting with the public, preferably involving wildlife-related issues.

Notes

• Additional customer service experience may be substituted on a year-for-year basis for the required education.

Desired Or Preferred Qualifications

• At least one year of customer service experience assisting individuals with wildlife-related questions or concerns.
• At least one year of experience using Adobe, Microsoft Office, and Google Workspace.
• At least one year of experience receiving payments and reconciling daily receivables.
• At least one year of experience scheduling appointments, managing calendars, and coordinating meetings or logistics.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Persons in this position may be assigned duties which require the operation of an automobile or other motor vehicle. Employees assigned such duties will be required to possess the appropriate operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not accept information submitted after this date. Applicants who meet the minimum qualifications will be considered for this position. Therefore, it is important that you provide complete and accurate information on your application. Report all education and experience related to the essential functions and qualifications of this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

Benefits

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

• Should benefits be available, this information will be discussed at the time of hire

FURTHER INSTRUCTIONS

The online application is strongly preferred. If you are unable to apply online, you may submit a paper application and supplemental questionnaire to: Department of Natural Resources, Human Resources, 580 Taylor Avenue, C-3 Annapolis, MD 21401. The Human Resources unit is not responsible for applications sent to any other address.

Faxed or e-mailed applications will not be accepted. Resumes will not be accepted in lieu of completing the application.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management at Application.Help@maryland.gov ; ATTN: Recruitment and Examination Division. Please note, standard business hours for the help desk are 8:30 a.m. to 4:00 p.m. Inquiries made after hours will be reviewed the following business day.

If you need to make adjustments to a submitted application before the announcement deadline or if you have general inquiries regarding this recruitment, please contact Adriana Parravano at Adriana.Parravano@maryland.gov .

Supplemental materials and/or edits to your application will not be accepted once the announcement deadline has passed. Candidates will only be able to submit an application once, so it is extremely important that you are following the application instructions.

Please provide ample time to complete the application template. If you are having technical difficulties submitting an application on the day of the deadline, it is strongly advised that you complete the JobAps physical application template and hand deliver to DNR – HRS at 580 Taylor Avenue, Annapolis, MD 21401 before 4:30 p.m. The Maryland Department of Natural Resources cannot guarantee that late submissions, as a result of technical difficulties, will be accepted.

TTY Users: call via Maryland Relay

Candidates with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.