Scheduling (Shadeland) Full Time NEW

Experience Level: Entry Level

Industry: Healthcare

Schedule: (Insert schedule details if applicable)

Location: (Insert location or remote status)

Job Description

The Patient Scheduling Representative is responsible for scheduling patient appointments while ensuring accuracy, efficiency, and compliance with IU Health policies. This role requires strong communication skills, attention to detail, and the ability to work under pressure in a fast-paced call center environment while maintaining compassion and professionalism.

Key Responsibilities

• Schedule patient appointments accurately and efficiently
• Follow and reinforce all policies related to case scheduling
• Communicate all necessary information for each scheduled appointment
• Audit and/or complete electronic documentation of patient and case information in a timely manner
• Meet deadlines while maintaining a high level of quality and accuracy
• Communicate effectively and professionally with patients, peers, and leadership on a daily basis
• Demonstrate empathy and professionalism in all patient interactions
• Consistently embody IU Health’s core values of Purpose, Excellence, Compassion, and Team

Required Skills

• Call center experience
• Strong customer service skills
• Accurate and efficient data entry
• Clear verbal and written communication

Must-Have Qualifications

• 2+ years of recent call center experience
• High attention to detail, particularly with data entry
• Ability to adapt to changing workflows and support different departments as needed
• Ability to think quickly and respond professionally in high-volume situations
• Strong empathy and interpersonal skills
• Alignment with IU Health core values: Purpose, Excellence, Compassion, and Team

Nice to Have

• Bachelor’s Degree

Disqualifiers

• CNA experience

Job Type & Location

This is a Contract to Hire position based out of Indianapolis, IN.

Pay And Benefits

The pay range for this position is $16.00 – $16.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on May 29, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.