Retail Operations Lead Full Time NEW

Build the future of fashion with us

Transcend is a Seattle-based fashion company reimagining how clothing is made, used, and valued. We operate at the intersection of retail, local manufacturing, and circular design, offering artisan-made fashion, upcycling services, and community-driven experiences.

Our flagship store at Pacific Place is both a retail space and a working production studio. In 2026, we are expanding to a second location and growing B2B partnerships – entering a phase of growth.

We’re looking for someone who wants to be part of building that next phase.

The Role

This is not a traditional retail role. You’ll operate at the intersection of:

– Sales

– Inventory & logistics

– E-commerce

– Real-world execution

You will own revenue on the floor while helping bring structure to the day-to-day operations of a growing, multi-channel business.

This role will begin as a contract position (3–4 months) with a clear path to full-time leadership as Transcend scales.

What You’ll Own

Revenue & Customer Experience

– Convert foot traffic into high-value sales

– Deliver a high-touch, relationship-driven customer experience

– Improve merchandising and product storytelling

Store Operations

– Open/close the store and maintain a high-functioning space

– Ensure smooth day-to-day operations across retail and studio

Inventory & Product Flow

– Manage intake, tagging, and organization of inventory

– Maintain alignment between physical inventory and Shopify

– Support movement of inventory across store, events, airport, and partners

E-commerce & Fulfillment

– Pack and ship orders with speed and accuracy

– Support product updates and inventory visibility in Shopify

Events & Activations

– Execute in-store events, workshops, and external activations

– Help translate community engagement into revenue

Retail & Production Coordination

– Track what’s ready vs in production

– Ensure smooth communication between front-of-house and studio

Who this role is for

– Thinks like an operator, not just a salesperson

– Comfortable with both customers and systems

– Thrives in fast-moving, ambiguous environments

– Takes ownership and acts without constant direction

– Wants to build something meaningful

What we’re looking for

– 2–5 years experience in retail, operations, or fast-paced environments

– Strong organization and attention to detail

– Strong communication and customer presence

– Shopify/POS familiarity a plus

– Startup or small brand experience preferred

What you’ll get

– Direct access to the founder

– Opportunity to grow into a full-time leadership role

– Exposure to multi-channel business (retail, airport, events, B2B)

– High ownership and autonomy

– Performance-based incentives

– 50% discount on Transcend products (some exclusions apply)

To apply, send a short note answering:

– What have you built, improved, or taken ownership of?

– Why does this role excite you?