Remote Medical Assistant Full Time

IMPORTANT: You need to have at least 2 years of experience working remotely from home in a telehealth position to be considered.

Twig Health (www.twig.health) is an AI-guided front-desk for patient care. Our agents communicate with patients via SMS texting and phone calls to coordinate care, verify adherence, answer questions, provide support, and address any issues before they become problems.

We’re seeking medical assistants to join our team for a 1099 contract position of 100-150 hours per month, that may grow to full-time

Working at Twig:

Our nurses and medical assistants reach out to patients by sms text and phone calls to make sure care gets delivered, questions get answered, and issues don’t fall through the cracks.

This is not a passive role. We don’t just send text messages and wait for patients to get back to us. We follow up, call, and find any way to connect with patients to help them improve their health.

We don’t give up easily. We believe that patient engagement leads to better health outcomes, so we train our team to be both empathetic and persistent, like a smart, supportive care advocate.

To succeed at Twig, you’ll need to be:

• Confident and comfortable with reaching out to patients who may not respond right away (texting and calling)
• Willing to keep trying when a patient is hard to reach or hesitant
• Able to educate patients clearly and compassionately about their care plan
• Not shy! You’re often the voice pushing things forward so the care team doesn’t lose momentum.
• Independent and internally motivated to succeed
• Super organized.

If you’re the kind of person who shows up, follows through, and isn’t afraid to speak up, we’d love to meet you.

Your responsibilities:

• Schedule appointments, send reminders and verify appointments are kept, and follow-up post appointment.
• Review CPT codes
• Be empathetic, professional, pleasant and responsive when engaging with patients
• Collaborate with our clients and partners
• Collaborate with the Twig team to continually improve our level of service

Benefits of working for Twig:

• 100% remote, telehealth position
• An opportunity to work with advanced technology such as generative AI (ChatGPT)
• Providing front-desk support to patients
• Collaboration with nurses and team members
• Dynamic environment with new and exciting opportunities

Requirements:

• Certified Medical Assistant
• Degree in healthcare – preferred
• At least 2 years of experience working remotely from home.
• At least 2 years of experience working with adult populations
• High ability to express yourself in written form
• Excellent grammar, attention to detail
• Moderately fast at typing (check yourself on typingtest.com)
• Tech savvy and excited about technology in healthcare
• Bonus points for experience with medical coding and billing
• Bonus points for additional languages

Pay:

• $20-25/hr