Remote Healthcare Customer Service Representative Full Time NEW

About the Opportunity:

This organization is a leading minority-owned customer experience provider delivering digital-first, people-centered support for well-known brands. The Healthcare Customer Service Representative role supports healthcare clients by resolving customer issues and enhancing their experience through clear communication and problem-solving.

Responsibilities:

• Guide customers through questions or challenges with products or services

• Listen actively to identify the root cause of issues and provide effective solutions

• Record detailed call information for auditing, reporting, and follow-up

• Maintain and update accurate customer records

• Identify opportunities to introduce new or enhanced services to customers

• Provide recommendations that add value and improve customer experience

Requirements:

• High school diploma or GED

• 6+ months of customer service or sales experience preferred

• Home work environment must be a private residence matching the address on file

• Comfortable using company-issued equipment such as a webcam if applicable

• Internet connection must be DSL or Cable (no Satellite, Dial-up, or Wireless 5G)

• Internet speed must be minimum 10 Mbps download and 3 Mbps upload, directly connected

• Internal candidates must not be on corrective action or performance plans

• Internal candidates must have held current position for 6+ months

• Internal candidates must have relevant industry or program experience

• Candidates must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Maryland, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, or West Virginia

Benefits & Perks:

• Health, dental, and vision coverage with HSA options

• Paid time off

• Flexible pay options including daily or weekly pay

• 401(k) retirement plan

• Leadership development programs

• Access to open courses through an internal academy

• Paid training and tuition reimbursement

• Employee discounts on groceries, travel, insurance, phone plans, health and wellness, pet supplies, and more

• Employee assistance program for personal and professional support

• Additional voluntary benefits available

Note:

“RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.”