Remote Financial Customer Service Representative Full Time NEW

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Financial Services

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Flexibility of remote work
• Chance to make a positive impact on customer satisfaction and financial solutions
• Ongoing training and development provided

What To Expect (Job Responsibilities)

• Effectively answer inbound customer calls in a courteous and professional manner
• Assist clients with product and account inquiries, payment questions, and general service requests
• Handle customer concerns and resolve issues efficiently while maintaining a positive customer experience
• Document all customer interactions accurately in the CRM system
• Meet daily performance metrics, including call quality, response time, and customer satisfaction goals

What Is Required (Qualifications)

• High school diploma or equivalent required
• At least 2 years of customer service or call center experience
• Customer service experience in financial services, banking, or lending
• Strong verbal and written communication skills
• Proven experience working independently in a remote environment

How To Stand Out (Preferred Qualifications)

• Basic knowledge of loan products and services
• Ability to handle high call volumes professionally and efficiently
• Proficiency with Microsoft Office and CRM platforms
• Reliable high-speed internet connection and quiet workspace required

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We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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