Remote Customer Support Agent (P&C) Full Time

1. About Our Client:

The organization operates in the automotive fintech sector, addressing the complexities and costs associated with car ownership. It provides a comprehensive super app that simplifies car ownership by integrating services such as insurance, refinancing, maintenance, and safety. Leveraging artificial intelligence and machine learning, the program delivers personalized solutions to car owners. With over 5 million customers and a leading app rating in its category, the company has rapidly grown since its launch in 2019 and secured significant financing to support its expansion.

2. About the Opportunity:

The Remote Customer Support Agent (P&C) role focuses on assisting existing customers with modifications and inquiries related to their insurance policies through partnerships with multiple insurance carriers. This position plays a key role in ensuring customer satisfaction, supporting retention efforts, and facilitating service requests, directly impacting customer experience and policyholder loyalty.

3. Responsibilities:

• Respond to inbound calls from existing customers

• Process service requests such as adding or removing vehicles and drivers, updating lienholder information, and sending policy documents

• Address customer questions about policy coverages and benefits

• Assist customers in making changes to existing insurance policies

• Proactively work to retain policyholders by identifying solutions for those at risk of cancellation

4. Requirements:

• Minimum of 2 years experience in a call center environment

• Ability to multitask and manage competing priorities

• Strong passion for helping others

5. Pay Range and Compensation Package:

• Hourly wage: $19.00 to $21.00

• Company-paid Property and Casualty license, expected within 60 days of starting

• Opportunities for equity grants may be available

6. Benefits & Perks:

• Medical, dental, and vision insurance

• 401(k) plan with employer matching

• Paid parental leave

• Ability to work remotely with provided equipment

• Flexible scheduling options, including 5-day 8-hour or 4-day 10-hour workweeks

• Ongoing training and mentorship

• Access to an extensive portfolio of insurance carriers and products

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.