Remote Customer Service Representative (Nights) Full Time

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

**Employer Industry: Business Process Outsourcing (BPO)**

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Participate in daily, weekly, and monthly contests that include cash bonuses and prizes
• Comprehensive medical, dental, and vision coverage available after 60 days of employment
• Paid Time Off and paid holidays to take the time you need
• Fun, engaging work environment with a team-oriented culture
• Casual dress code for comfort while working

What To Expect (Job Responsibilities)

• Manage inbound and outbound calls with professionalism, empathy, and efficiency
• Troubleshoot and resolve customer issues, focusing on first-call resolution
• Research and retrieve information using internal systems; collaborate with other teams as needed
• Accurately document and process customer claims and interactions
• Handle sensitive information with discretion and maintain confidentiality

What Is Required (Qualifications)

• Must be 18 years or older with a high school diploma or equivalent
• Excellent verbal and written communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Reliable, punctual, and motivated with a strong work ethic

How To Stand Out (Preferred Qualifications)

• 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles
• Prior experience with contact centers or government-related accounts

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

#ResonanceCXPartners