Remote Customer Service Representative – Dispatcher Full Time NEW

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Petroleum Services

Why Consider This Job Opportunity

• Salary starting at $18.00 per hour with opportunities for internal growth and wage increases
• Work remotely from home, with the option to work at the employer’s office in Cedar Hills, Oregon
• Comprehensive paid training provided for new hires
• Supportive and positive work environment with employee recognition programs
• Opportunities for career advancement within Technical Support, Project Management, Leadership, and Training Departments
• Benefits include medical and dental insurance, long-term disability and life insurance, paid vacation and sick time, holiday pay, 401k savings plan, and referral bonuses

What To Expect (Job Responsibilities)

• Provide superior customer service via phone and computer interactions, addressing maintenance issues for gas stations
• Dispatch technicians to client locations based on incoming service requests
• Maintain an organized and accurate approach to all tasks while demonstrating strong problem-solving skills
• Participate in comprehensive remote training and coaching sessions to enhance performance
• Successfully complete required assessments and training evaluations during the trial service period

What Is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Strong internet connection and ability to set up a home office with company-provided equipment
• Must be a resident of Oregon or SW Washington
• Dependable and punctual, with a commitment to providing excellent service
• Ability to learn new information, policies, and skills, including software and petroleum industry knowledge

How To Stand Out (Preferred Qualifications)

• Bilingual skills are a plus but not required
• Familiarity with Microsoft Office, Outlook, and general internet navigation

#PetroleumServices #CustomerService #RemoteWork #CareerAdvancement #EmployeeBenefits

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

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