Receptionist and Office Support, part time Full Time

The ideal candidate is a detail-oriented team player who will be the first point of contact for clients at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. shredding of documents, administrative work, restocking supplies and general clerical support for professional staff). 

Responsibilities

• Answer and direct phone calls and emails.
• Act as first point of contact for clients and to confidentially serve both clients and clinicians alike relative to the receipt of mental health care services with a focus on abidance to privacy laws and ability to handle sensitive information.
• Coordinate scheduling of appointments of clients with clinicians and maintain office calendar.
• Process client payments
• Enter data and upload information into electronic health records
• Previous office and/or administrative experience with a demonstrated ability to prioritize tasks, manage communications with diverse individuals, and engage with office technology required. Experience in a healthcare setting preferred. 

Qualifications

• High school diploma or relevant work experience
• Ability to maintain a positive attitude
• Established communication and documentation competencies with the use of strong verbal and written skills and the capacity to learn and navigate fluently within an electronic health record. 
• Knowledgeable in Google Workspace, Zoom, Adobe, Social Media posting, and Website management
• Established organizational skills to manage the prioritization of tasks that may require multitasking. 
• Ability to effectively read, understand, and apply legislative parameters within a mental health care setting. 
• Ability to complete tasks with accuracy and with attention to detail.
•  Knowledge and understanding of clinical operations, procedures, and mental healthcare within an outpatient setting. 
• Ability to adapt to challenging situations, maintain emotional stability, and engage in self-care to continue to cope with the demands of mental health care service. 
• Established skills in forming, building, and maintaining effective working relationships.