Log In
Sign Up
Customer Service Specialist – Job Summary
Provides support to patients, members, and providers by handling inbound calls and scheduling appointments. Responsible for call triage, appointment coordination, and patient pre-certification to confirm insurance coverage. Acts as a liaison to ensure a high-quality, personalized customer experience using data and technology tools.
Key Requirements:
- 2+ years of direct radiology diagnostic scheduling experience (mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine)
- 1–3 years of customer service experience
- High School Diploma or equivalent
- Knowledge of health insurance verification
Preferred:
- Epic EMR experience
Schedule:
- 6-month contract (possible temp-to-hire based on performance)
- Full-time onsite, Monday–Friday, 8:30 AM–5:05 PM
