Provider Support Specialist Full Time NEW

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation’s top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation’s largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Job Overview

The Claims and Provider Support Trainer plays a dual role in supporting Lantern’s mission to deliver exceptional service to providers while also leading training initiatives that enhance the skills and performance of revenue cycle and network experience team members. This dual position is ideal for a professional with a background in learning and development, strong communication skills, a passion for continuous learning, and a deep understanding of revenue cycle management (RCM). The trainer position is seen as a role model within the organization, so the individual we hire will have professionalism and organizational maturity and be able to coach and mentor all experience levels.

Key Responsibilities:

Provider Support

• Manage low- and high-complexity claims status inquiries, including appeals and internal requests.
• Investigate and resolve member billing issues, ensuring accuracy and compliance.
• Maintain accurate documentation in CareHub and SharePoint.
• Audit member bill payment requests and ensure proper documentation for supervisor approval.
• Communicate empathetically and professionally with providers and members.
• Track and report trends in billing errors to support process improvement.
• Participate in provider advocacy outreach and relationship management efforts.
• Conduct trend analysis and document root causes of provider support inquiries.
• Other provider support duties as assigned.

Qualifications:

• Proven experience in revenue cycle management, billing, and provider support.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel and data normalization.
• Experience in Power Bi highly preferred
• Experience in Zendesk highly preferred
• Experience designing and delivering training programs preferred.
• Knowledge of HIPAA, compliance standards, and RCM performance metrics.
• Ability to multitask and adapt in a fast-paced, high-volume environment.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.