Product Specialist – Baserow Full Time NEW

Baserow is a powerful, open-source no-code data platform that empowers business users to build databases, applications and custom workflows to streamline daily operations — without technical skills. We believe in democratizing software: making data management accessible, flexible, and scalable for teams of all sizes. As part of our growth, we’re looking for a Product Specialist to help drive deep customer value, enable successful adoption, and shape Baserow’s product evolution based on customer use cases.

What You’ll Do

• Develop deep expertise in Baserow’s platform — its features, data modeling capabilities, APIs, integrations, and limitations — to become the go-to resource for both internal teams and customers.
• Work closely with prospective and existing customers to understand their business processes, challenges, and goals; translate those into concrete Baserow-based solutions.
• Design and deliver tailored demos, proof-of-concepts, and production ready solutions to help customers get value quickly and effectively.
• Provide technical guidance and best practices around data modeling, relational structure, data integrity, automation, app building and integrations.
• Act as a bridge between prospects/ customers and internal teams (Product, Engineering, Support, Documentation) — capture feedback, report patterns/trends, and surface feature requests or usability issues.
• Help craft and maintain documentation, tutorials, onboarding guides, and best-practice playbooks to support users at all levels.
• Provide first line of support for existing customers with support contract.
• Support and facilitate customer training sessions, workshops or webinars to promote product adoption and proper usage.
• Collaborate internally to influence product roadmap, packaging, and positioning, based on real customer needs and use cases.

Who You Are / What We’re Looking For

• You have 2+ years of hands-on experience using Baserow or other no-/low-code / relational-database platforms such as Airtable or n8n, and are comfortable designing data structures, tables, relations, applications and workflows/automations.
• Excellent english language skills: written and verbal.
• You have prior experience in consulting, customer-success, solutions-engineering, product-specialist or similar roles — ideally supporting SaaS / no-code platforms.
• You’re technically fluent: able to understand use cases, map requirements to technical design, explain constraints, and propose solutions. Comfort with APIs, good understanding of HTTP and basic JavaScript or Python skills is a must. Basic programming/scripting skills, ideally in Python, JavaScript and SQL skills.
• Excellent communication skills: you can translate a business use case into a technical concept / database model as well as translate technical concepts into clear, non-technical language for our clients; you can listen actively and ask the right questions to uncover underlying needs.
• Strong project management, organization, and documentation skills: you can manage multiple customer engagements, follow up on action items, and deliver professional documentation and training materials.
• Customer-centric mindset: you care about helping users succeed, you take ownership of their success, and proactively seek to reduce friction, provide guidance, and enable best practices.
• Ability to write detailed bug reports with reproducible steps for the product developers to resolve.
• Self-driven, curious, and collaborative: able to work across teams (sales, product, developers, documentation) and contribute insights from customer engagements to help shape Baserow’s future.
• You will be reporting directly to the co-founder and Chief Commercial Officer.

Bonus / Nice-to-have

• Experience working with enterprise customers or complex workflows.
• Being able to work with git / docker to set up a local instance is also useful for our self hosting clients.
• Experience creating training content: webinars, walkthroughs, tutorials, documentation.
• Fluency in additional languages (especially non-English) — French or German

Why Baserow / What We Offer

• A chance to shape and influence a fast growing start-up in the AI & no code space.
• Opportunity to work closely with users — understand their needs, help them succeed, and directly influence product development.
• A collaborative, mission-driven team that values feedback, transparency, and continuous improvement.
• Flexibility, autonomy, and ownership: you will be trusted to drive customer success and product impact.
• Remote only: you chose to work where you work and live. Preference is US or European timezone.
• Professional growth: build deep expertise in AI & no-code database solutions, customer-facing product consulting, and cross-functional collaboration.
• A competitive salary and stock options package.