Police Telecommunicator Full Time NEW

For doers and makers seeking a well-rounded community, Hickory is a bridge between Asheville and Charlotte at the foot of the Blue Ridge Mountains along Interstate 40, where a collective spirit of craftsmanship strengthens any endeavor with detail, artistry and quality.

Hickory, North Carolina, is a three-time All-America City on the Catawba River approximately one hour east of Asheville and one hour north of Charlotte. More than 45,000 residents call Hickory their home and Hickory is the hub of a 365,000-metropolitan area. Hickory has outstanding school systems, recreation facilities, libraries, golf courses, theaters, art museums, and gorgeous parks. Beautiful Lake Hickory is over 4,000 acres and has many public access areas. Please check out www.myHKY.com for a virtual, interactive tour of the area, and www.hickorywellcrafted.com for a web portal all about Hickory and Life. Well Crafted.

Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, genetics, or the presence of a non-job-related medical condition or disability. U.S. Law requires all applicants to furnish proof of identity and right to work in the U.S.

All offers of employment are contingent on the successful completion of a post-offer functional prework screen and a drug screen. This examination process is designed to determine if applicants are able to efficiently perform the essential functions of the job without physical harm to themselves, or others. All applicants are subject to a background check. Must possess a high school diploma or equivalent and a valid NC Class “C” driver’s license.

This position receives and processes requests for emergency and non-emergency assistance and dispatches emergency medical, law enforcement, fire, animal or other resources.

• Receives, screens, processes, and monitors emergency and non-emergency calls from the public; receives and processes calls and messages from other police and public safety agencies; receives visitors, screens requests, and contacts appropriate personnel or agency.
• Dispatches appropriate personnel to incident locations.
• Maintains communication with parties involved in emergency situations.
• Responds to requests from officers in regard to license plate, driver’s license, criminal history and other information.
• Responds to requests from the public for various types of information.
• Refers calls to appropriate jurisdictions as appropriate.
• Operates the national and state criminal information computer systems.
• Enters and maintains computer and hard copy records.
• Works irregular hours and on various shifts.
• Performs other related duties as assigned.
• Knowledge of modern office procedures, including records maintenance, inventory procedures, and customer service.
• Knowledge of the boundaries and geography of the city.
• Knowledge of radio codes and Federal Communication Commission (FCC) rules and regulations.
• Knowledge of the regulations and procedures of state and national crime information centers.
• Knowledge of applicable federal and state statutes, local ordinances, and department policies and procedures.
• Skill in the operation of radio/communications equipment.
• Skill in computer operation.
• Skill in typing.
• Skill in dealing with the public.
• Skill in maintaining records and writing reports.
• Skill in interpersonal relations.
• Skill in oral and written communication.

Minimum Qualifications

• Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
• Possession of or ability to readily obtain North Carolina Sheriffs’ Education and Training Standards Commission Telecommunicator certification.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
• Possession of or ability to readily obtain DCI/NCIC certification.

PLEASE NOTE: Applicants must meet the City criteria for an acceptable driving record.

PHYSICAL DEMANDS: The work is typically performed while sitting, standing, walking, or stooping. The employee frequently lifts light and heavy objects.

SAFETY SENSITIVE: This position has been identified as safety sensitive. The employee in this position will be part of a random drug testing pool. The methodology for choosing the random test subjects is handled by an outside, impartial, third-party vendor.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY CONTROLS: The Communications Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for accuracy, compliance with procedures, and the nature and propriety of the final results.

GUIDELINES: Guidelines include state criminal and traffic laws, city ordinances, and city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related telecommunication duties. The need to deal with persons in stressful situations, the variety of emergency calls received, and necessity of performing multiple tasks at the same time contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to process calls for emergency assistance from the public, and information requests from officers in the field. Successful performance helps ensure the efficient operation of the department.

PERSONAL CONTACTS: Contacts are typically with co-workers, representatives of other law enforcement and public safety agencies, various court personnel, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to exchange information and provide services.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.