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This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2551046
Support employee use of I.T. hardware and applications: including the
maintenance, troubleshooting and repair of desktops, printers, Windows
operating systems, various third-party software applications, and other
peripherals. Complete tasks in an engaged, pleasant and timely fashion.
Essential Duties and Responsibilities
Install, configure, test, maintain, monitor and troubleshot end user
workstation hardware, networked peripheral devices and networking
hardware products.
Perform on-site analysis, diagnosis and resolution of complex PC
problems for a variety of end users, and recommend and implement
corrective hardware solutions, including off-site repair as needed.
Organize, develop and maintain an inventory of all monitors, hard
drives, modems, printers, scanners and other peripheral equipment.
Receive and respond to incoming calls, pages, and/or e-mails
regarding PC and/or hardware problems with a positive attitude.
Perform all job duties and maintain compliance with all banking
acts, laws and regulations applicable to your job function.
Complete daily, weekly, monthly and other maintenance procedures as
directed.
Other duties as assigned.
Non-Essential Duties and Responsibilities
Assist in cross-training other I.T. employees.
Train employees in office software and applications.
Install wiring, equipment, and organize for aesthetic appeal.
Write knowledge base articles and documentation.
Qualifications Required
(Required education may be satisfied by experience and/or working
knowledge)
High School diploma or equivalent. One year experience in an IT support
role.
Physical Requirements and Working Conditions
Sitting for extended periods of time, requires close visual acuity and
the ability to work and operate computer applications and equipment
including copy machine, telephone, scanner or other basic business
equipment. Drivers License and travel required as needed. Periodically
required to perform manual work, lift and carry up to 50 pounds.
Occasional weekend or after normal business hours work is required.
Qualifications Preferred
Associate degree in information technology or related. Experience
supporting an I.T. help desk in a Microsoft-domain environment. CompTIA
A+ and/or Microsoft MTA Certifications.
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their…
