Patient Support Advocate Full Time NEW

1. About Our Client:

The organization operates globally in the healthcare and technology sector, focusing on improving health outcomes by connecting people with care, pharmacy benefits, data, and resources. It addresses challenges in healthcare access and management by leveraging technology and a network of services to support healthier lives on a broad scale.

2. About the Opportunity:

The Patient Support Advocate serves as a patient advocate to resolve issues related to claims, benefits, physician access, and referrals. This role manages a high volume of inbound calls, documents patient information accurately, and acts as a liaison between patients and various internal departments. The position contributes to patient satisfaction and operational efficiency by addressing patient concerns and facilitating access to necessary healthcare resources.

3. Responsibilities:

• Demonstrate superior customer service behaviors and communication with all customers

• Manage multiple tasks including data entry and phone interactions using dual monitors

• Provide services involving complex and sensitive information while advocating for patients

• Support colleagues by assisting with paperwork related to patient issues

• Identify financial, medical, and legal risks during customer interactions and follow protocols

• Meet departmental goals such as call volume, accuracy, quality, and attendance

• Use organizational systems to address appointments, authorizations, claims, benefits, and appeals

• Document information accurately and concisely according to guidelines

• Assist members in selecting primary care providers and provide general medical group information

• Coordinate with clinicians and Telehealth Nurses, including arranging equipment and transportation

• Update patient records and process necessary paperwork

### 4. Requirements:

• High School Diploma, GED, or equivalent experience

• 18 years of age or older

• Minimum of 1 year experience in a customer service role

• Proficiency with Microsoft Office Suite and related systems

• Flexibility to work full-time (40 hours per week) across specified shifts within business hours

Preferred Qualifications:

• Experience in a healthcare setting

• Bilingual proficiency in English and another language

Telecommuting Requirements:

• Residency within Mountain or Pacific Time Zone

• Ability to secure sensitive documents and maintain information privacy

• Dedicated, private workspace at home

• Access to approved high-speed internet connection

5. Pay Range and Compensation Package:

• Hourly pay ranges from $16.15 to $28.80 based on experience and other factors

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.