Patient Relations Supervisor Full Time NEW

Peachtree Spine and Sports Physicians is seeking a Patient Relations Supervisor to lead our patient experience team and ensure a consistently high level of patient communication and service. This role is responsible for supervising daily operations, supporting team performance, and ensuring all patient interactions reflect our commitment to efficient, compassionate, and professional care. The Patient Relations Supervisor will oversee workflow, coach team members, and help improve the overall patient experience across all communication channels.

Key Responsibilities:

• Supervise daily operations of the Patient experience team
• Monitor call quality, response times, and service standards
• Provide coaching, feedback, and performance management to team members
• Assist with scheduling, coverage, and workflow coordination
• Handle escalated patient concerns and complex inquiries
• Ensure accurate documentation of patient interactions in EPIC
• Develop and reinforce call scripts, workflows, and best practices
• Collaborate with leadership to improve efficiency and patient satisfaction
• Support onboarding and training of new team members
• Track and report team performance metrics

Qualifications:

• 2–4+ years of experience in call center, patient services, customer service, or healthcare operations
• Prior supervisory experience preferred
• Strong communication and leadership skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with EPIC or other EMR systems preferred
• Strong attention to detail and problem-solving skills
• Patient-centered, professional mindset

Preferred Experience:

• Healthcare, orthopedic, spine, or medical office experience
• Experience leading or mentoring teams
• Familiarity with scheduling, intake, or referral workflows
• Experience improving call center performance metrics

Benefits:

Peachtree Spine and Sports Physicians offers a competitive benefits package, including health insurance benefits, paid time off (PTO), holiday pay, and 401(k) with company matching.

Core Competencies:

• Leadership and team development
• Patient-focused communication
• Accountability and operational consistency
• Process improvement mindset
• Strong organizational skills