Patient Concierge Full Time NEW

Modern Minds Health is a high-end outpatient psychiatry clinic in Sacramento providing advanced treatments including TMS, Spravato/esketamine, and innovative depression care in a calm, modern, patient-centered environment.

We are looking for a reliable, friendly, detail-oriented team member to support patient care coordination and day-to-day clinic operations. This is a great role for someone who enjoys working with patients, staying organized, helping a small team run smoothly, and being part of a growing mental health practice.

Time Requirements

• Part-time position
• Must be available to work Sundays regularly

Job Summary

The Patient Concierge will help support the patient experience from the first phone call through ongoing treatment coordination. This role includes answering calls, scheduling and confirming appointments, checking EMR messages, sending care coordination letters, tracking basic inventory, and assisting with clinic preparation tasks.

This is a patient-facing role that requires professionalism, strong organizational skills, attention to detail, and a commitment to creating a calm, supportive, and polished experience for patients receiving advanced psychiatric care.

We are a small, fast-moving clinic, so the ideal candidate is flexible, positive, dependable, and willing to jump in where needed. Some days may involve phones and scheduling. Other days may involve preparing patient materials, checking supplies, organizing treatment spaces, filling patient goody bags, or helping the team stay on top of daily clinic flow.

Over time, there may be opportunities to grow into more hands-on patient support responsibilities depending on clinic needs, training, performance, and comfort level. Future training opportunities may include support roles within treatment programs such as TMS, Spravato, AMPA, and other service lines.

Responsibilities

• Answer incoming calls in a warm, professional, and helpful manner
• Call patients to schedule, reschedule, and confirm appointments
• Check the EMR inbox for messages, tasks, and patient-related updates
• Send letters and documentation to help coordinate care with outside providers, referral sources, or patients
• Assist with appointment reminders and patient communication
• Help maintain accurate patient information and follow-up tracking
• Monitor clinic inventory and notify the team when supplies need to be reordered
• Prepare patient materials, organize supplies, and fill patient goody bags
• Help keep the clinic clean, organized, calm, and professional
• Support general administrative and operational tasks as needed
• Potentially cross-train into more hands-on patient support responsibilities in the future

Qualifications

• Strong attention to detail
• Excellent interpersonal skills with patients and team members
• Prior outpatient healthcare or medical office experience preferred
• Background in mental health, psychiatry, TMS, or Spravato treatment support is a plus
• Reliable, punctual, professional, and able to work well with a small team

Why Join Us

Join a team that is redefining mental health care in Sacramento. At Modern Minds Health, we combine passionate providers, advanced treatments, and a polished clinic environment to create a meaningful place to work and grow.

As a private office, we value a fun, family-like team culture while maintaining a high standard for patient care. We bring our best for patients every day and are looking for someone who is friendly, collaborative, dependable, and able to thrive in a dynamic, fast-paced setting.

Future growth opportunities may include training in support of TMS, Spravato, AMPA one-day TMS, and other service lines depending on clinic needs, skill, interest, and experience.

Job Types: Full-time, Part-time