Patient Care Coordinator – Front Office Full Time NEW

Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!

Why Join Us?

At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.

Summary Of Position

Work Location: 1842 Buena Ventura Bld. Redding, CA

The Patient Care Coordinator serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This role is responsible for managing front desk operations, scheduling appointments, verifying insurance, collecting payments, and supporting clinical staff with administrative tasks. The ideal candidate will demonstrate excellent communication skills, attention to detail, a commitment to patient care and confidentiality, and maintain professional grooming and appearance at all times

What You’ll Do

Essential Duties & Key Responsibilities

• Courteously check patients in and out according to our Customer Service standards.
• Asking every patient for a google review.
• Maintaining timely, professional, and consistent communication across Teams, Klara, and email throughout scheduled work hours.
• Verify primary and secondary insurance prior to scheduled visits in accordance with protocols.
• Follow all HIPPA regulations, keep patient personal and financial information confidential.
• Collect appropriate dues. (co pays, co-insurance, deductibles); obtain CCOF for eligible patients.
• Document payment notes; balance and reconcile payments collected during your work shift.
• Maintain and update provider schedules as needed within company guidelines.
• Schedule and confirm patient appointments in accordance with protocols.
• Maintain patient charts; ensure patient demographic and insurance information is verified and updated for each visit.
• Create / prepare superbills accurately and in a timely manner.
• Anticipate, manage, and respond positively to changing conditions, i.e. extended wait times.
• Deescalate/resolve patient grievances with effective and kind communication.
• Keep the front office and patient waiting areas neat and orderly to maintain our high standards.
• Other duties are assigned to assist with the overall function of your location.
• Ability to know the difference between HMO, PPO, POS and Medicare insurances. Which requires auth. referral
• Ability to input the correct payor ID or name and address into EMA.
• Collecting all pertinent information at check in. (NPP, INS & ID, Demos, CCOF)
• Updating the PA log, ensure codes are entered correctly.
• Closing tasks – end of day is accurate and uploaded to share drive.
• Collecting cosmetic sales in lightspeed.
• Maintain a clean and organized reception area and restroom facilities.

What We’re Looking For

Required Skills & Abilities

• Strong customer service and interpersonal skills
• Effective verbal and written communication skills
• Knowledge of primary and secondary insurance types, billing, and documentation procedures
• Proficiency in Microsoft Office and EMA software and Lightspeed
• Ability to stay focused on tasks to be accomplished while working in dynamic situations
• Ability to maintain HIPAA confidentiality and professionalism
• Confidently and professionally ask for and process financial payments

Education & Experience

• High school diploma or equivalent required.
• 1–2 years of experience in a medical office or customer service role preferred.
• Familiarity with HIPAA regulations and healthcare operations.
• Additional training or certification in medical office administration is preferre

EQUIPMENT & SOFTWARE OPERATION

The incumbent in this position may operate any/all of the following equipment:

• Microsoft 365 apps, Fax, Email, iPad, EMA, Lightspeed, Klara, POS/CC Terminal, Availity, Insurance Portals, Telehealth

What We Offer

• Competitive salary and benefits
• Health, dental, vision, and ancillary insurance options
• 401K retirement savings
• Paid time off
• Professional development opportunities
• Supportive and fair work environment
• Apply Today! Be a part of a dynamic team that’s transforming skin health. Submit your resume and cover letter to careers@skinusa.com. We can’t wait to meet you!

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