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1. About Our Client:
The organization is a Federally Qualified, Non-Profit Health Center providing comprehensive primary, preventative, and behavioral health services to diverse communities across several counties. It focuses on delivering care to underserved and vulnerable populations regardless of insurance status or ability to pay.
2. About the Opportunity:
The Patient Care Advisor serves as the primary contact for current and potential patients, coordinating appointment scheduling across medical, mental health, and COVID-related services. This role ensures efficient patient access to care through effective communication and management of incoming calls, playing a key part in facilitating patient-centered service delivery.
3. Responsibilities:
• Answer all incoming external and internal calls.
• Schedule appointments for all clinic sites using the electronic health record system.
• Update patient demographic information as needed.
• Conduct outreach calls to patients who missed appointments and other outbound communications.
• Provide clerical support including message taking and word processing.
• Support peer training for new call center staff on appointment scheduling and services.
• Conduct calls following quality and procedural standards; assist in continuous quality improvement activities.
• Respond constructively to feedback and coaching.
• Adhere to standard operating procedures and demonstrate reliability.
• Provide coverage for other departments as directed.
• Perform additional duties as required.
4. Requirements:
• Minimum two years of experience in a service-related role; call center or healthcare customer service experience preferred.
• High school diploma or equivalent required; Associate Degree preferred.
• Strong communication and interpersonal skills, including clarity in phone interactions.
• Proficiency with computer systems such as Microsoft Word, Excel, PowerPoint, and scheduling software; ability to meet keyboarding standards.
• Organizational skills with ability to manage tasks and anticipate team needs based on volume trends.
• Ability to build and maintain positive customer and employee relationships.
• Demonstrated leadership and team motivation skills.
• Bilingual communication skills preferred.
5. Pay Range and Compensation Package:
• Salary range: $20.00 to $23.13 per hour.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
