Order Fulfillment Manager Full Time NEW

Role Summary:

We are seeking a strong, execution-focused leader to join our team as a Order Fulfillment Leader.

In this role, you will lead a team responsible for the successful execution of customer orders across a portfolio of projects, ensuring delivery commitments are met on time, within budget, and in line with technical, quality, and customer requirements.

This is a highly collaborative leadership role that sits at the center of customer engagement, operational execution, and team development. You will work closely with customers, project managers, sales support representatives, operations, and cross-functional partners to remove barriers, resolve issues, improve processes, and deliver strong business results.

The ideal candidate brings a combination of people leadership, operational discipline, customer focus, and technical understanding. You should be comfortable leading teams, influencing stakeholders, analyzing performance, and making sound decisions in a fast-paced environment.

Key Responsibilities:

Team Leadership & Development

• Lead, coach, and develop the Order Fulfillment team, including sales support representatives and project managers.
• Set clear expectations, promote accountability, and create a culture of collaboration, ownership, and continuous improvement.
• Align team resources and workload to support both short-term priorities and long-term business needs.

Order Execution & Operational Oversight

• Oversee execution across a portfolio of customer orders and projects to ensure performance against schedule, budget, quality, and technical requirements.
• Drive adherence to established execution processes and effective use of project management tools and systems.
• Support the team in identifying risks early, solving problems proactively, and making forward-looking decisions throughout the order lifecycle.
• Maintain ownership of the end-to-end order execution process, including order processing, documentation management, on-time delivery, warranty and returns coordination, and support for accounts receivable activities.

Customer & Stakeholder Management

• Build strong working relationships with customers and internal stakeholders to ensure alignment, responsiveness, and successful outcomes.
• Partner with customers to resolve issues, manage changes, and maintain confidence throughout project execution.
• Ensure the team provides timely and effective customer communication, including regular status updates and issue follow-through.
• Communicate portfolio performance, priorities, and risks to leadership and cross-functional teams on a regular basis.

Performance Management & Continuous Improvement

• Monitor key operational and financial metrics such as on-time delivery, margin, cost of poor quality, backlog, and past-due orders.
• Present monthly portfolio and financial performance updates to internal stakeholders.
• Lead initiatives that improve execution efficiency, strengthen processes, and enhance overall customer experience.
• Ensure compliance with site quality procedures, applicable regulatory requirements, and Flowserve policies and standards.

Qualifications:

Required

• Bachelor’s degree in business, engineering, operations, or related field.
• 5+ years of relevant experience in order fulfillment, project management, operations, customer service, or related discipline.
• Demonstrated experience leading teams and developing talent in a fast-paced business environment.
• Strong understanding of order fulfillment, project execution, operational metrics, and customer requirements.
• Excellent communication, problem-solving, and decision-making skills.
• Strong analytical skills and sound business judgment.
• Proficiency with Microsoft 365 tools and relevant business or project systems.
• Willingness to travel up to 10%.

Preferred

• Experience in manufacturing, industrial, engineered products, or another complex operational environment.
• Proven ability to influence across functions and build credibility with stakeholders at all levels.
• Experience leading continuous improvement initiatives and driving execution excellence.
• Strong customer-facing skills, including escalation management, issue resolution, and change management.

This is an opportunity to step into a visible leadership role where you can make a direct impact on customer satisfaction, team performance, and business results. You’ll lead talented teams, improve critical processes, and help deliver solutions that matter to customers around the world.