Operations & Sales Manager Full Time NEW

Role Overview

This role leads day-to-day operations at Beaudin while supporting revenue growth

through strong customer and wholesale relationships.

This role blends operations, fulfillment, customer experience, and sales, ensuring the

business runs smoothly. It requires someone who is both highly organized and highly

relational, able to manage details while building trust with customers and the internal

team.

About Our Team

We’re a small, creative team that works independently but functions as a strong unit.

Our environment is:

– Flexible, but results-driven

– Creative, yet organized

– Fun, but peaceful and focused

Operations & Fulfillment Leadership

– Oversee and execute all e-commerce and wholesale order fulfillment

– Ensure accuracy, timeliness, and high-quality presentation

– Support team coordination and communication

– Assist with light HR responsibilities to maintain team unity and positive work

environment.

Customer Experience Management

– Serve as the primary point of contact for customer communication

– Handle inquiries related to orders, product questions, and issue resolution

– Deliver a high-touch, thoughtful experience that reflects the Beaudin brand Sales & Revenue Growth

– Conduct follow-ups after order delivery (2-week check-in & 2-month re-order outreach)

– Maintain strong relationships with existing wholesale partners

– Eligible for commission on new accounts and re-orders generated

Quality Control & Inventory Oversight

– Inspect all finished products prior to shipment to ensure products meet standards for

craftsmanship, functionality, and presentation.

– Manage inventory levels and maintain organization

What Success Looks Like

– Operations run smoothly and independently

– Orders are shipped on time and error-free

– Customers and wholesale partners feel well-served and valued

– Re-orders increase through consistent follow-up

– The team stays aligned and productive in the owner’s absence

Core Values Alignment

– Love in word and deed – kind, thoughtful leadership

– Efficiency or bust – proactive and solutions-focused

– Dependable as the sun – consistent and reliable

– Growth mindset – flexible and seeks improvement

– Excellence in all – high standards in every detail

Ideal Candidate

– Highly organized and detail-oriented

– Strong communicator (written and verbal)

– Naturally relational and people-oriented

– Sales-minded with the ability to build relationships

– Proactive, dependable, and takes ownership

– Comfortable balancing multiple responsibilities

– Experience in operations, fulfillment, or wholesale sales preferred