Online Success Liaison Full Time NEW

$53,000.00 Annually

Location

9101 E Lowry Blvd Denver, CO

Job Type

Professional/Tech Full-time

Remote Employment

Flexible/Hybrid

Job Number

GJA-299837-05122026-NC

Department

CCCS Academic & Student Affairs

Division

CCCS Student Affairs

Opening Date

05/18/2026

Closing Date

5/22/2026 11:59 PM Mountain

Department Contact Information

Nikki Cimino: jobs@cccs.edu

• Description
• Benefits

Description

The Colorado Community College System (CCCS) is hiring an Online Success Liaison to join the Student Affairs team at System Office. This is a great opportunity to work with a diverse population in an innovative online higher education environment! We provide generous leave, excellent benefits, and flexible work schedules, including hybrid-remote work within the state of Colorado.

Examples of Duties

In this role you’ll be responsible for collaborating with academic and student services departments within CCCS to ensure a coordinated approach to online student retention. You will work proactively with the college advising departments and will be responsible for serving as a connection point with other CCCS and Colorado Online colleges.

Duties Include

• Act as first point-of-contact for current and prospective students. Interpret and respond to student inquiries via telephone, email, chat, and webform, regarding admissions, enrollment, registration, and general Colorado Online and partner college policies and procedures. Use Banner (student information system) and D2L (learning management system) to research and resolve problems.
• Maintain and evaluate processes of student referrals to liaisons, advisors, online instructors, and other college personnel to target students needing additional support for successful completion of online courses and programs by providing accurate contact information to the relevant support systems.
• Guide students and prospective students to the right college for online courses and programs.
• Assist instructors with non-academic and administrative issues.

Required Qualifications

• Bachelor’s degree. An equivalent combination of education and/or experience will substitute for the degree.
• Professional experience in a college or university setting working with students.

Supplemental Information

Attributes That Will Contribute To Success In This Position

• Knowledge/ability to operate standard office equipment and software.
• Bilingual in Spanish preferred.
• Able to develop and manage business processes, prepare reports, and analyze data.
• Able to accurately apply and explain policies and procedures, keep accurate records and maintain confidentiality.
• Skilled in prioritizing urgent issues in conjunction with ongoing tasks
• Excellent time management skills as well as the ability to self-manage.
• Ability to communicate effectively orally and in writing.
• Ability to work under pressure and meet deadlines.
• Skilled in interacting with students, staff, and the public in a pleasant, tactful, and courteous manner.
• Ability to convey technical information to a diverse population of students, staff, and the public.
• Familiar with online learning.

Work Location/Travel Expectations:

• This position is located at the CCCS offices at 9026 E Severn Pl, Denver, CO.
• Rare travel within Colorado may be required.
• Alternative work arrangements, including flexible schedules and hybrid-remote work may be available. All work must be completed in the state of Colorado.

The Colorado Community College System is the state’s largest provider of higher education and workforce training, consisting of 13 colleges and over 35 locations across the state, educating approximately 130,000 postsecondary students annually. In addition, we train more than 4,000 Coloradans each year through customized employer training programs. Our mission is to provide accessible, responsive learning environments where students can achieve their educational, professional and personal goals in an atmosphere that embraces academic excellence, diversity and innovation. We are an organization that encourages individuals to bring their whole selves to work.

CCCS believes when all human qualities are regarded with dignity and respect and when everyone has access to the individualized support they need, all will have the opportunity to thrive. In all aspects of the employment process, decisions are made based on merit, competence, performance and business need without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, creed, ancestry, national origin, marital status, genetic information, military status, or any other protected status in accordance with applicable law.

Note: per the Colorado Job Application Fairness Act, an applicant may redact information from their resume, cover letter, and/or transcripts that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. If your position requires us to review an official transcript, without redacting, we will request one as part of our conditional offer process. In order to evaluate work experience against established requirements for positions, we are still requesting dates of service (month and year) for positions in the applicant’s work history.

A career at the Colorado Community College System’s administrative office comes with great perks. Whether you are responsible for strategic System leadership or provide high quality administrative and technical support, you will reap a rewarding experience being a part of an enterprise which assists thousands of students to elevate their lives each year. Our System Office culture emphasizes and celebrates professionalism in performance of jobs and diversity in our workforce. Our focus on outcomes rather than tasks is supported with flexible work arrangements, and the expectation that our employees perform best when they are engaged and enjoy a degree of autonomy in how they approach the delivery of quality work product. You will admire the friendly culture of our system office and be inspired by our team environment and dedicated employees.

We Offer The Following Benefits

• Our employees stay because of the work/life balance they are able to obtain at the System Office. This includes generous leave benefits:
• Administrator/Professional-Technical (APT) positions earn 15 hours of annual leave and 10 hours of sick leave each month – based on fulltime status.
• Classified employees earn generous levels of annual and sick leave based on their years of service.
• CCCS employees receive 11 paid holidays per year, many of which are observed between December 25th through January 1st.
• CCCS employees have leave available for a variety of additional personal needs such as academic/volunteer activities, bereavement, public health emergencies, and more.
• Many positions are eligible for alternate work arrangements that may include flexible schedules and/or working remotely within Colorado.
• CCCS offers comprehensive health, dental, and vision plans with considerable employer contributions. We also offer employer-paid life insurance. For a complete overview of our benefits, visit our employee benefits webpage.
• CCCS employees are eligible for Federal Public Service Student Loan Forgiveness. For more information, go to the Federal Department of Education website.
• As a CCCS employee, you have an opportunity to become a lifelong-learner and enjoy considerable savings for the college education of you and your dependents through our tuition reimbursement program.
• We offer retirement savings through Colorado PERA via our defined benefit or defined contribution plans. CCCS employees are also eligible to participate in a robust set of supplemental retirement options such as a 401K, 457, and/or 403b.
• All state employees are eligible to participate in BenefitHub, which offers discounts for retailers and services and other benefits resources.
• CCCS offers employee assistance services to you and your household members at no cost through the Colorado State Employee Assistance Program (C-SEAP). Available services include counseling, professional coaching, webinars, mediation, financial assistance, and more.

Employer Colorado Community College System (CO)