Onboarding Admin Tier II WFH Full Time

Job Summary And Qualifications

The HR Service Center (HRSC) Tier II Onboarding Administration Representative is a member of the HR Service Center team, responsible for providing customer service and support to candidates, employees (active and inactive), managers, HR Field staff, and company vendors for questions, issues, and problems related to onboarding administration. The HRSC Tier II Onboarding Administration Representative will perform administrative and transactional activities in support of these functions, including but not limited to processing background results, adjudications, pre-adverse processes, candidate confirmations, candidate onboarding retriggers, start date changes, rescinding offers and PSG. The Tier II Onboarding Representative will work under direction from an HRSC Onboarding Administration Supervisor to ensure HR service delivery is consistently high-quality and partner with Talent Acquisition COE, HRIS, HR Business Partners, Managers, Employees, Employee Relations COE, PreCheck, and other HROC Service Groups. Onboarding Administrations Reps will utilize Atlas, Taleo, Lawson, Case Management, Onboarding, Kronos, Finesse/UCCE, and Outlook Mailboxes.

Major Responsibilities:

• Troubleshoot questions from field HR Representatives and partnering HROC Service Groups regarding Onboarding, Background Checks, Adjudications, Pre-Adverse Processing, Rescinded Offers, Start Date Changes, Candidate Confirmations and Candidate Retriggers.
• Provide immediate, timely, efficient support to HROC Management, Talent Acquisition COE, HRIS, HR Business Partners, Hiring Managers, Employee Relations COE, PreCheck and other HROC Service Groups.
• Support enterprise-wide candidate confirmations by reviewing job description requirements and background checks to facilitate confirmation and determine hire action type with appropriate reason code.
• Facilitate ‘second-day’ entry of licensure and education, as well as upload background checks, adjudications and drug screens appropriately for all hired HCA employees.
• Serve as a liaison between internal HCA customers and HCA vendors (IE: PreCheck, License Manager Pro, etc.)
• Review employees’ current position within Onboarding to complete/update start date for all new hires, rehires and transfers appropriately per HRBP/Manager/Recruiter request.
• Provide excellent customer service. Respond to both phone and online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer. Route/refer calls for advanced support and follow up as required.
• Perform background check results and adjudication processing in accordance with associated policy, HCA standards, desktop procedures and adjudication matrix.
• Facilitate BG Results, Adjudication, PreAdverse, Drug Screen Results, Rescind Offer, PSG, Start Date Change and Candidate Retrigger Processing in accordance with established desktop procedures, training, matrix guidance and HCA policy
• Perform required tasks in accordance with established service level agreements (SLAs)
• Able to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity
• Strong customer service orientation
• Strong computer skills and technical capabilities, including but not limited to, Microsoft Office and Lawson HRMS, Taleo, etc.

Education & Experience

• Bachelor’s degree Required
• 1+ year(s) of experience in relevant work experience Required
• 1+ year(s) of experience in HR service center Preferred
• This is work from home position and is a call center metric focused environment

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Human Resources Group empowers our people to grow and give purpose to the HCA Healthcare culture. We deliver our Human Resource model in three sectors: HR Business Partners, HR Shared Operations and HR Centers of Excellence. HR Business Partner teams are critical to the success of our HR delivery model. We drive performance to achieve successful results to better care for our patients, communities and each other.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Onboarding Admin Tier II WFH opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.