On-Site Representative Full Time

Pay: $20.00 – $25.00 per hour

Job description:

Job Overview
Voyage Employer Services is currently hiring an On-Site Representative for the City of Ontario, CA. If you have experience in the staffing industry and have an interest in managing a high volume of employees, this might be for you!

Shift:

• Monday – Friday: 6:00 AM – 3:00 PM

Pay: $20-$25 DOE

Experience:

Experience as an onsite representative or recruiter highly preferred.

Responsibilities:

• Act as first point of contact for client.
• Ensure all client and employee issues are handled appropriately and in a timely manner.
• Follow up on client emails and job orders for timely and efficient communication.
• Promptly address urgent and pending emails in Outlook.
• Review both open and closed job orders to stay updated on current and past assignments.
• Confirm the arrival of associates with clients to maintain a smooth workflow.
• Complete daily Safety Walk(s) and submit report to Safety Manager.
• Maintain a daily attendance report and track attendance.
• Coach employees on attendance policies, dress code, and PPE requirements.
• Audit employee hours and input missing punches.
• Maintain a clean system by actively managing relevant lists, and candidate pool(s).
• Take charge of recruiting, screening, and dispatching associates for various assignments.
• Complete onboarding documents for each associate before their assignment starts.
• Efficiently use the Applicant Tracking System (ATS) to assign and unassign employees.
• Distribute Job Offer Letters and Employee Packets promptly to all new hires.
• Scan and store relevant employee documents into the ATS for organized record-keeping.
• Set up associates on the Time-Clock system to accurately track work hours.
• Conclude employee assignments efficiently, ensuring a smooth transition.
• Track employee attendance using the branch Progress Report for comprehensive reporting.
• Update Job Order statuses in the ATS to reflect the status of each assignment.
• Manage inbound phone calls from Clients, Associates, and Prospects with professionalism and efficiency.
• Facilitate the hiring process by scheduling testing appointments for new potential forklift drivers.
• Draft and issue disciplinary actions to external employees.
• Assist with workplace investigations by assisting with interviews.
• Work with Safety Department to complete injury reporting.
• Assist HR & Safety Department with incident investigation process.
• Post weekly on Facebook to enhance recruiting efforts.
• Work rotating weekends to support recruiting efforts.
• Draft and issue disciplinary actions to employees for safety points.
• Conduct pre-shift confirmations and post-shift reviews of all new hires at client site.
• All additional tasks assigned by supervisor.

Note: Training will be provided!

Requirements:

• English & Spanish REQUIRED
• Must have strong customer service experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay: $20.00 – $25.00 per hour

Work Location: In person