Job Description
This role supports a high-volume, 24/7 contact center by responding to inquiries and requests from members and other individuals. You provide accurate information about a wide range of financial products and services, complete account-related transactions, and create a positive experience on every interaction. You use active listening, multiple computer systems, and clear communication to resolve questions efficiently while adhering to structured schedules and policies.
Responsibilities
Essential Skills
Additional Skills & Qualifications
Why Work Here?
You join a mission-driven organization that serves the financial needs of military communities and their families around the world. You become part of a large, well-established financial institution with hundreds of branches worldwide and a modern, 24/7 contact center supporting members globally. The culture emphasizes work-life balance by encouraging you to select a shift that fits your life while still supporting members whenever they need assistance. You benefit from the stability, structure, and growth opportunities that come from working with a leading credit union, while developing valuable skills in customer service, financial services, and contact center operations.
Work Environment
This is a remote position supporting a 24/7/365 contact center. You must live within approximately 60 miles of Virginia Beach, VA to be considered. The environment is highly structured, schedule-driven, and high volume, with back-to-back inbound calls for most of each shift. Shifts are generally flexible within a one-hour start and end time window, and your daily availability must span 9.5 hours to accommodate this variation. Breaks and meal periods occur at scheduled times and are expected to be taken as assigned. You will work primarily on the phone using multiple computer systems and applications to handle member inquiries and transactions. The role is performed from a professional home office setting suitable for remote contact center work, with a focus on quiet, distraction-free surroundings to support continuous phone-based member service.
Job Type & Location
This is a Contract to Hire position based out of Virginia Beach, VA.
Pay And Benefits
The pay range for this position is $19.50 – $19.50/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Workplace Type
This is a hybrid position in Virginia Beach,VA.
Application Deadline
This position is anticipated to close on Jun 12, 2026.
About TEKsystems
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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