Medical Records Associate – Full time, daytime Full Time NEW

For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Charlotte Radiology serves NC/SC area healthcare providers and patients through advanced imaging technology, 40+ convenient locations, and 500+ team members – 90% of whom directly touch patient care. Our mission and vision are to be recognized as the premier radiology expert, where people come first – solidified through collaborate teamwork and quality-driven, customer focused services.

Charlotte Radiology values each individuals’ unique perspectives. Here, you will be a valued member of a larger diverse and inclusive team of experts all invested in one common goal – delivering exceptional care to our patients.

POSITION SUMMARY: Maintaining patient files. Responding to requests for medical records and processing letters and reports. Retrieving information from filing system when requested.

Schedule: Monday to Friday 8:00 – 5:00

Location: Charlotte, NC

Essential Duties and Responsibilities:    

• Respond to emails/phone messages from providers and patients
• Review of medical records to ensure that they are accurate, clinically pertinent, complete, and readily available for continuing patient care. Process incoming requests from patients and outside facilities for medical records
• Communicate with site leaders, providers, patients, and techs on various Medical Records issues
• Follow the standards and policies for the medical record and the medical record services of the health care facility
• Determine the format of the medical record at patients request. Personnel at this level have the foundational level of understanding to troubleshoot complex issues and escalate them to the proper person for resolution
• Fax and mail reports. Maintain all imaging scheduling records and be able to verify HIPPA information for all patients Ensure any release of information is HIPPA compliant
• Request reports/ images for current patients for continual care

Qualifications

• High School Education
• Prefer 1-3 years of healthcare experience
• Medical records experience a plus
• Windows and Outlook experience
• Strong oral and written communications skills
• Ability to multitask
• Strong customer service skills both internal and external
• Ability to multitask and work independently without direct supervision
• Ability to demonstrate strength in problem solving
• Ability to handle confidential information
• Ability to withstand long periods of sitting and repetitive handwork
• Excellent organizational and computer skills

Physical Requirements & Work Environment

• Primarily sitting
• Be able to lift up to 25lbs.

Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.

Charlotte Radiology is an equal opportunity, at-will employer, and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.