Medical Front Office Administrator Full Time

Winston Psychiatry is a compassionate, client-focused psychiatric practice located in Dunwoody, Georgia, dedicated to delivering high-quality mental health care. Our team is growing, and we are seeking a warm, highly organized Front Office Administrator to be the first point of contact for our patients and to help ensure the smooth daily operation of our office. This is a full-time, on-site position.

Key Responsibilities

• Greet patients and visitors warmly, check them in, and assist with forms or questions
• Answer and route phone calls in a professional and compassionate manner
• Schedule and confirm appointments using electronic medical records (EMR) system
• Verify insurance and collect co-pays/payments
• Maintain organized and confidential patient records
• Assist with billing support and office inventory
• Uphold HIPAA and practice confidentiality standards at all times
• Support occasional marketing and communications efforts – experience with social media platforms is a plus
• Comfort with AI tools or interest in learning AI-assisted administrative tasks is a bonus

Qualifications

• 1+ years of front desk medical receptionist or administrative experience (mental health setting preferred)
• Professional demeanor with excellent interpersonal and communication skills
• Must have a commute of approximately 30 minutes from our office in Dunwoody, Georgia
• Proficient in scheduling software and EMR systems (e.g., Advanced MD, SimplePractice, Kareo, or similar)
• Proficiency in Excel and Spreadsheets
• Familiarity with insurance verification and basic billing is a plus
• High school diploma required; associate’s or bachelor’s degree a plus
• Strong multitasking and problem-solving abilities
• Team player with leadership abilities
• Prior authorization experience is a plus

Compensation

• Compensation is commensurate with experience and will be discussed during the interview process.

Benefits

• Supportive and respectful team culture
• Paid time off, holidays, and benefits package
• A meaningful role helping people access care
• Opportunities for growth and advancement within the company