Market Area Manager – Pacific North-West/San Francisco area Full Time

POSITION: MARKET AREA MANAGER

LOCATION: Pacific North West Market area

RECRUITMENT RANGE: $107,000 – $150,000*

Live the Exceptional With Soul. This is the singular purpose of JLR.

At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Regional Vice President for Sales & Network, this role is responsible for a market’s retailer performance and growth, across all aspects performance, change and growth across the client journey with the retailer, including sales, service, customer experience and retailer relations. You will be the main partner to our retailers in the market, driving strategic transformation, supporting change initiatives and driving operational excellence and delivery. This leadership role is pivotal in ensuring sustainable commercial success through operational excellence, process improvement, and retailer relations.

What You Will Be Doing

• Build and maintain strong, trust-based relationships with retail partners to support mutual growth
• Act as a strategic consultant to support retailers in achieving their sales, services and customer experience potential
• Implement creative and market specific strategies to drive performance in area of responsibility.
• Champion retailer engagement in strategic initiatives, including digital transformation, electrification, and customer experience enhancements
• Identify and implement opportunities to optimize revenue, profitability, and market share, collaborating with finance, marketing, and operations to ensure alignment on commercial goals
• Coach team members on approaches to optimizing performance and leading retailers through change
• Maintain a deep understanding of critical metrics and measure and monitor the performance of those metrics to ensure commercial goals can be met.
• Work closely with internal teams including product, digital, and customer experience to provide insight from retailers and customers
• Drive business plans with retailers to improve performance and investment for JLR
• Monitor and manage retailer sales and customer service metrics and performance
• Monitor and manage change programs for compliance to franchise and training standards
• Act as the key business liaison between JLR and the retailers
• Manage and drive targets (e.g. Sales and CPP) for sales and service

What You Will Need

• Ability to manage a variety of strategic initiatives simultaneously
• Relationship driven individual with strong stakeholder management, communication and influencing skills
• Growth mindset
• Breadth of experience across different disciplines
• Operational Management – Ability to use metrics to identify process improvements
• Problem solver
• Strong analytical skillset
• Strong change management skills

Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company
• Global Bonus Program based on company performance
• You are never just a number. We take pride in taking care of our employees, doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy
• We offer a discounted Luxury Vehicle Car Program
• Employees also receive generous health care and retirement plans
• Quarterly Chair Massages
• Maternity/Paternity Leave
• Complimentary lunch
• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

#WEAREJLR