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Under the direction of the Director of Instructional Design, the Manager of Instructional Design leads a small team of instructional designers through the design, creation, and implementation of Crumbl’s digital training. This is a key strategic role on Crumbl’s Training team that works cross-functionally with other Operations teams to ensure smooth rollouts, training, and transitions for our franchises across the country.
Responsibilities
- Develops and designs course curriculum for Crumbl’s franchisees on a wide range of topics from financial literacy and marketing all the way down to the tactical skills like dessert preparation, quality, and customer experience
- Strategizes with the Director of Instructional Design on instruction manuals, rubrics, and other teaching tools, including Digital Training (core kitchen training) and weekly recipe content
- Collaborates with subject matter experts across the company to standardize operations and develop training content
Lead the Instructional Design team to create learning experiences and materials to support Crumbl’s current and future operations
- Strategizes with the Certified Training Stores Specialist on the design of in-store training and quality control from participating Franchise Partner instructors
- Ensures that information communicated to Franchise Partners is aligned with training materials
Qualifications
- BS, MS, or higher degree in education, communication, instruction design, or an administrative field
- Proficient with learning management systems (LMS) and curriculum management
- Excellent communication skills including the ability to effectively convey technical information to non-technical colleagues and clients
- Critical thinking, creative problem solving, and decision making experience
- Ability to prioritize and manage multiple teams and projects
- Ability to direct employees/team members effectively
- Open to constant feedback
- Highly organized and self-motivated
- Valid driver’s license
- Ability to pass a background check
- Must be located in Utah – or willing to relocate permanently
Benefits & Perks
- Medical, dental, and vision benefits
- 15 days PTO/year
- 10 paid holidays
- Paid parental leave
- Personal phone bill reimbursement
- Gym reimbursement
- Corporate DoorDash® DashPass membership
- Regular company and team activities
- 401k with competitive matching contribution plan
- Excellent opportunities for career growth
- Work in a hyper-growth company
Crumbl was founded in 2017 by Jason McGowan & Sawyer Hemsley in Logan, Utah. It is now the fastest-growing cookie company in the nation with over 1000 locations in the USA and Canada. Crumbl is powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people.
Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, and all of our franchises are owned and operated by independent members of the local community.
Crumbl’s 200+ unique cookie flavors rotate weekly and are served in our famous pink box!
Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Recruitment Agencies: Crumbl HQ doesn’t typically partner with 3rd party recruitment resources. If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
