Manager – Assistant – Digital Workplace Full Time

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The world’s best colleague digital experience. That’s what we deliver. Everywhere. Every single day. American Express’s global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, and productivity – and we’re just getting started.

Manager Assistant, Digital Workplace

Role Summary

The Manager Assistant for Digital Workplace serves as a critical partner to the DW Vice President and leadership team, enabling effective execution, communication, and operational alignment across the organization. This role acts as a central coordination point, ensuring leadership priorities are delivered with clarity, consistency, and efficiency while supporting key business processes, communications, and colleague engagement initiatives.

This individual brings strong organizational, communication, and stakeholder management skills, with the ability to operate in a fast-paced, high-visibility environment.

Key Responsibilities

Executive & Leadership Support

• Advise and manage the flow of multi-platform communications to and from the DW B60 office
• Support leadership team with meeting logistics, materials, and organizational deliverables

Communications & Content Development

• Develop and deliver organizational communications including town halls, announcements, and leadership messaging
• Contribute content and ensure timely completion of communications and deliverables to the UCIO office
• Assist in creating executive-level presentations for a variety of audiences

Business Operations & Planning

• Run business planning and operational processes across Digital Workplace
• Track deliverables, priorities, and key initiatives to ensure alignment and execution
• Support headcount tracking and financial management activities

Stakeholder & Relationship Management

• Serve as a central point of contact for Digital Workplace
• Partner closely with leadership, UCIO office, and cross-functional stakeholders
• Act as a pulse for the organization by identifying risks, sentiment, and evolving needs

Colleague Engagement & Talent Processes

• Lead colleague engagement initiatives and activities
• Support PMP and talent assessment processes
• Liaise with the Colleague Strategic Partner to support talent strategy and execution

Administrative & Operational Support

• Provide backup administrative support including calendar management, scheduling, and logistics
• Ensure smooth coordination of meetings, events, and leadership engagements

Qualifications

• Strong organizational and multitasking skills with the ability to manage competing priorities
• Excellent written and verbal communication skills with executive presence
• Proven ability to build relationships and influence across teams
• High level of discretion and ability to handle sensitive information
• Experience supporting senior leadership in a fast-paced environment
• Ability to identify opportunities for improvement and drive operational efficiency

What Success Looks Like

• Leadership is aligned, prepared, and well-supported
• Communications are clear, consistent, and timely
• Business operations run smoothly with strong execution discipline
• Stakeholders experience seamless coordination and responsiveness
• The organization benefits from improved collaboration and engagement

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Benefits

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.