Loss Draft Customer Service Representative Full Time

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Insurance Services

Why Consider This Job Opportunity

• Competitive overall compensation package
• Opportunity for career enhancement and growth within the organization
• Work/Life balance with flexible schedules available
• Employee engagement activities and recognition awards
• Access to a variety of healthcare coverage options
• Continuing education and career certifications supported by the employer

What To Expect (Job Responsibilities)

• Resolve inbound service calls regarding routine questions and problems related to the processing of loss drafts
• Accurately document call activity and input information into the Loss Draft Tracking system
• Set up processing tasks such as property inspections and disbursement requests
• Utilize de-escalation skills to manage upset callers and refer unresolved issues to appropriate team members
• Perform other duties as required to ensure customer satisfaction

What Is Required (Qualifications)

• High School diploma or GED equivalency required
• Minimum of three (3) years of experience in high-level data entry, inbound/outbound calls, or related call center experience
• Basic understanding of insurance claims processing
• Strong verbal and written communication skills, with excellent phone etiquette
• Ability to navigate multiple computer systems and applications effectively

How To Stand Out (Preferred Qualifications)

• Mortgage insurance experience preferred
• Familiarity with general office machines
• Willingness to attend an initial on-the-job training session
• Ability to perform in a fast-paced and high-pressure phone queue environment
• Experience with Microsoft Suites such as Excel and Word

#InsuranceServices #CustomerService #CareerGrowth #WorkLifeBalance #HealthcareCoverage

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#ResonanceCXPartners