Learner Support Specialist, PSLF Full Time

1. About Our Client:

This organization operates as a public benefit corporation partnering with leading employers to provide employees access to top-tier education programs aligned with their career and business goals. It focuses on empowering employees to advance professionally and personally by addressing gaps in employee development through educational opportunities.

2. About the Opportunity:

The Learner Support Specialist, PSLF plays a crucial role in advocating for learners and supporting their experience throughout their academic journey. This position manages inquiries and issues related to program participation, platform navigation, employment verification, and Public Service Loan Forgiveness certification. The role connects multiple internal teams and external partners to enhance the learner experience and ensure compliance with relevant requirements.

3. Responsibilities:

• Provide high-quality, empathetic support to learners and partners across multiple communication channels

• Manage and triage support tickets, tracking issues to resolution

• Handle employment verification and PSLF certification inquiries and submissions

• Review and reconcile eligibility and employment data for accuracy

• Ensure compliance with Department of Education PSLF requirements and internal standards

• Communicate processes and requirements clearly to learners

• Collaborate with internal teams and external partners to resolve learner issues

• Maintain detailed documentation and audit-ready records

• Identify and escalate complex cases as needed

• Suggest process improvements to enhance efficiency and accuracy

4. Requirements:

• Minimum 2 years of experience in learner support, customer support, student services, HR operations, financial aid administration, compliance, or related fields

• Familiarity with ticketing systems such as Zendesk and Jira preferred

• Experience with Workday or similar HRIS systems preferred

• Strong attention to detail with learner data and employment records

• Excellent interpersonal, verbal, and written communication skills

• Strong analytical and problem-solving abilities

• Ability to exercise independent judgment and manage multiple priorities

• Discretion in handling sensitive information

• Capacity to work independently and collaboratively

• Familiarity with federal student aid programs or PSLF preferred

• High emotional intelligence and adaptability

5. Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.