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Overview
The Janitorial Operations Manager is responsible for overseeing day-to-day janitorial operations for this account while ensuring exceptional service delivery, customer satisfaction, and contract compliance. Key responsibilities will entail daily oversight of 1st and 2nd shift, mainly focused on GMP/Janitorial audits and compliance. This position will manage the daily workforce and adjust their schedule accordingly to accomplish these tasks. This position serves as the primary point of contact for clients and leads on-site teams to maintain cleanliness, safety, and operational efficiency.
Compensation: $55,000.00 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits: Staff & Mgmt (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)
Responsibilities
Manage and maintain strong client relationships, acting as the main point of contact for assigned account
Oversee daily janitorial operations, ensuring all services are delivered according to contract specifications
Supervise, train, and support janitorial staff, including scheduling, performance management, and coaching
Conduct regular site inspections to ensure quality standards, safety requirements, and compliance are met
Address client inquiries, service requests, and concerns in a timely and professional manner
Coordinate staffing needs, including hiring, onboarding, and coverage for call-outs or absences
Monitor labor hours, equipment usage, and supply inventory to manage costs and support budget goals
Ensure compliance with company policies, OSHA standards, and local/state regulations
Prepare reports, document service levels, and communicate updates to management as needed
Support contract renewals, service enhancements, and continuous improvement initiatives
Qualifications
GMP / clean room experience strongly preferred
High school diploma or GED required; additional education preferred
3+ years of experience in janitorial, facility services, or building maintenance management
Prior experience managing employees in a service-based or operations environment
Strong customer service and relationship-management skills
Ability to lead teams, multitask, and work in a fast-paced environment
Proficiency with scheduling, reporting, and basic computer applications
Bilingual (English/Spanish) preferred in some locations
Valid driver’s license and ability to travel between sites, as required
Physical & Work Requirements
Ability to walk job sites, stand for extended periods, and occasionally lift up to 25-40 lbs
Flexible schedule, including early mornings, evenings, weekends, or on-call support as needed
REQNUMBER: 153665
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
