IT Service Desk Intern Full Time NEW

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

IT Service Desk Intern

Xometry is seeking a motivated IT Service Desk Intern to support our IT Service Desk team. You will provide first-level technical support to end-users via Slack, Freshdesk, and in-person, gaining hands-on experience in a fast-paced corporate environment.

Responsibilities

• Provide first-level technical support, including account lockouts, password resets, and access requests.
• Troubleshoot hardware (laptops, desktops, peripherals) and software installation/configuration issues.
• Assist with basic network connectivity and VPN support.
• Support the IT equipment lifecycle, including setup, deployment, and configuration.
• Assist with the new hire onboarding and employee offboarding processes.
• Contribute to creating and maintaining technical documentation and knowledge base articles.
• Collaborate with the IT Service Desk and IT Engineering teams on projects.
• Escalate complex issues and maintain a high level of customer service and professionalism.

What We’re Looking For:

• Foundational understanding of Windows and macOS.
• Familiarity with collaboration tools (Zoom, Slack) and productivity applications (Microsoft Office Suite, Google Workspace).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Strong customer service and communication skills, organizational skills, and a proactive, solution-oriented mindset.
• Ability to lift and move computer equipment as needed.
• Academic Excellence: Currently enrolled in an accredited college or university, graduating in December 2026 or May 2027, with a minimum 3.5 GPA.
• Strong Work Ethic: Ability to work full-time (40 hours/week) during the internship period (June 8 – August 14, 2026).
• Excellent Communication Skills: Strong verbal and written communication skills.
• Entrepreneurial Spirit: A passion for problem-solving and a desire to drive results.
• Legal Authorization: Ability to provide proof of legal right to work in the United States.
• Location Requirement: Ability to commute to our North Bethesda, MD, Lexington, KY or Waltham, MA office to work onsite for at least 3 days a week.
• Provide Unofficial Transcript

Valuable Experience (Plus)

• Relevant IT coursework or certifications (e.g., CompTIA A+).
• Exposure to device management (Intune) and identity/access management (Okta).
• Familiarity with scripting languages (PowerShell, Bash) or cloud-based services (AWS, Azure, Google Cloud).

The estimated base pay rate for new hires into this role is $20.00 per hour depending on factors such as job-related skills, relevant experience, and location. This is a temporary position.

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.