International Account Manager Full Time NEW

The International Account Manager is responsible for managing and growing relationships with existing international customers while identifying and developing new business opportunities. This role focuses on driving revenue growth, expanding distribution, and delivering a high level of customer service across global markets.

This position requires a balance of account management, sales execution, and cross-functional coordination, with approximately 10% travel, including customer visits and industry events.

Reports To

Vice President of Commercial – Coker Tire

Schedule and Availability

• Standard schedule: Monday–Friday, 8:00 AM – 5:00 PM EST
• Flexibility required for travel, trade shows, and customer needs
• Approximately 10% travel, primarily domestic

Key Responsibilities

Account Management & Sales Growth

• Manage and grow a portfolio of international accounts, focusing on revenue expansion and customer retention
• Identify and pursue new business opportunities within assigned markets
• Develop and execute account-specific growth plans aligned with company objectives
• Achieve established sales targets and key performance indicators (KPIs)
• Conduct regular customer check-ins, including virtual meetings and periodic in-person visits
• Lead Quarterly Business Reviews (QBRs) with key customers

Customer Support & Relationship Management

• Serve as the primary point of contact for assigned international customers
• Build strong, long-term relationships through consistent communication and responsiveness
• Address customer inquiries, resolve issues, and coordinate solutions with internal teams
• Support customer onboarding, product training, and new product launches

Sales Execution & Market Insights

• Represent the company at trade shows and industry events (minimum of 8–10 annually)
• Provide customers with product information, marketing materials, and sales support tools
• Monitor market trends, competitor activity, and customer needs to identify growth opportunities
• Share insights and recommendations with leadership to support strategic decisions

Reporting & Coordination

• Track and report on sales performance, forecasts, and pipeline activity
• Maintain accurate customer records and activity within CRM/ERP systems
• Collaborate with internal teams (operations, customer service, marketing) to ensure timely order fulfillment and customer satisfaction
• Assist with basic international shipping coordination and documentation as needed

General Responsibilities

• Maintain strong communication and collaboration across all departments
• Stay informed on industry trends, economic conditions, and customer demand
• Continuously identify opportunities to improve processes and customer experience
• Perform additional duties as assigned

Performance Metrics (Not Limited To)

• Revenue growth within assigned accounts
• New customer acquisition
• Customer retention and satisfaction
• Responsiveness and follow-through on customer requests
• Accuracy of forecasting and pipeline management

Supervisory Responsibility

This position does not currently have any supervisory responsibility.

Work Environment & Physical Demands

This role operates in a professional office environment with regular interaction in warehouse/shop settings and off-site events. Travel includes customer visits and industry trade shows, sometimes requiring transport and setup of displays.

• Ability to lift up to 50 lbs for event setup
• Ability to stand, walk, and use a ladder during trade shows or installations
• Prolonged periods of sitting and computer use

Requirements

Qualifications:

• Minimum of 3–5 years of account management or sales experience, preferably in automotive or related industry
• Bachelor’s degree preferred
• Strong organizational, time management, and follow-up skills
• Proficiency in Microsoft Office, particularly Excel (ERP/CRM experience a plus, e.g., Epicor P21)
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Strong problem-solving and negotiation skills
• Self-motivated with a results-driven mindset

Industry Knowledge (Preferred)

• Knowledge of wheels, tires, and automotive fitment
• Familiarity with international customers and distribution channels