Inhouse Sales Representative Full Time

• Executing Aftermarket Sales Activities
• Implement daily inside sales actions to achieve targets for parts, service jobs, and maintenance programs through phone, email, and digital channels.
• Prepare quotations, process orders, and ensure timely follow-up for delivery and invoicing.
• Customer Support and Relationship Maintenance
• Serve as the primary contact for customer inquiries related to pricing, availability, and order status.
• Build trust through responsive communication and proactive support to maintain customer satisfaction.
• Order Verification and Coordination
• Verify order details (scope, pricing, compliance) and manage PO/WO processes to ensure accurate documentation and smooth execution of service work.
• Market Awareness and Opportunity Identification
• Monitor customer purchasing patterns and equipment data to identify opportunities for upselling parts, service contracts, and value-added solutions.
• Collaboration with Internal Teams
• Work closely with Operations, Service Technicians, and Product Support teams to coordinate schedules, resolve issues, and ensure customer commitments are meet.
• Compliance and Standards
• Adhere to company policies and SHEQ standards in all sales and documentation processes, ensuring accuracy and compliance with safety and quality requirements.

Job Qualification

Educational Background:

• Bachelor’s Degree in Engineering (Mechanical, Electrical, or Industrial), Business Administration, or a related field.
• A Master’s Degree in Business or Management is an advantage.
• Professional certifications in Sales Management, Customer Relationship Management, or Aftermarket Operations are considered a plus.

Experience:

• Minimum 3-5 years of experience in aftermarket sales, inside sales, tele sales, or customer support, preferably in industrial of aftermarket products.
• Quotation and Order Management: proven ability to prepare quotations, process orders, and manage delivery follow-ups accurately and efficiently.
• CRM and Digital Tools: Experience using CRM systems, ERP platforms, and digital communication tools for managing customer interactions and sales pipelines.
• Communication and Negotiation Skills: Strong verbal and written communication skills for handling inquiries, negotiating pricing within delegated limits, and maintaining customer relationships remotely.
• Market Awareness: Familiarity with aftermarket parts, service solutions, and maintenance programs is an advantage.

Location : Jakarta & Balikpapan

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn’t just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com