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STIQIBIT, LLC
IT Support Engineer
Full-Time • San Francisco •Washington D.C. • New York • St. Petersburg FL • Report to Senior Technical Support Manager
About Stiqibit
Stiqibit is a boutique managed IT services firm headquartered in the San Francisco Bay Area, founded in 2019. We serve a carefully curated portfolio of impact investment firms and philanthropic organizations — clients who demand excellence, discretion, and a partner who understands that their mission is bigger than their inbox.
We operate as embedded IT departments for our clients, handling everything from cybersecurity and compliance to vendor management, user training, and strategic technology planning. Our environment is primarily Apple ecosystem, and our team of 11 punches well above its weight. We are growing intentionally, and this role is a direct reflection of that ambition.
The Role
We are looking for an IT Support Engineer who genuinely enjoys helping people — not just fixing their devices but making them less afraid of technology. You will be the first point of contact for many of our clients’ staff, and that means the impression you leave matters as much as the resolution you provide.
This is a hands-on, relationship-forward role. You will support production environments, manage hardware and SaaS platforms, assist with A/V and video conferencing, and contribute to process improvement projects. You will report directly to our Senior Technical Support Manager, and work alongside a team that takes craft seriously.
The right person for this role is organized, communicative, and thoughtful. They understand that in a white-glove environment, how you handle a support request is just as important as whether you resolve it. They also understand that most technology problems are really people problems — and they find that interesting, not frustrating.
What You’ll Do
Day-to-Day Support
• Provide front-line support for client production environments, including SaaS platforms, operating systems, hardware, and peripherals — troubleshooting with patience, precision, and good documentation.
• Provision, configure, and deploy hardware including desktops, laptops, tablets, smartphones, printers, scanners, and other peripherals within client environments.
• Support video conferencing and A/V systems: deploying and maintaining equipment, configuring meeting environments, and training users so they can run sessions confidently on their own.
• Provide support for core productivity tools including email, calendar, backup, and collaboration platforms.
• Maintain complete and accurate records of all support requests, incidents, and client activity in the ticketing system — every ticket is a data point that helps us improve.
• Maintain accurate hardware and workstation inventory records for client organizations.
• Track time accurately and ensure client billing records are complete and correct.
Projects & Continuous Improvement
• Manage and execute small-to-medium projects such as software evaluations, SaaS implementations, infrastructure assessments, procurement coordination, and device deployment rollouts.
• Participate in process improvement initiatives, including evaluating new tools and services and identifying opportunities to increase efficiency and effectiveness for clients.
• Develop and maintain technical documentation including knowledge base articles, standard operating procedures, and best practices — writing that actually gets used.
• Review emerging technology trends and contribute recommendations on new tools, platforms, and approaches relevant to our client base.
• Support clients in the evaluation, rollout, and ongoing management of AI-powered tools and platforms, including configuring environments, guiding responsible use, and providing end-user training to ensure adoption is effective, secure, and aligned with organizational goals.
Additional Responsibilities
• Assist with installation, configuration, and maintenance of on-premises and cloud-based server and storage infrastructure as needed.
• Provide consulting support to clients to determine hardware, software, and system requirements; apply findings to procurement and deployment decisions.
• Provide informal training and mentoring to interns, new employees, and other support staff.
• Participate in and occasionally lead group meetings, peer technical exchanges, and client-facing process reviews.
• Promote and model effective cybersecurity practices in all client interactions — not as an afterthought, but as a core part of the job.
• Provide end-user training for supported technologies, with a goal of building client staff confidence and independence.
What We’re Looking For
Required
• 1–3 years of experience in IT support, help desk, or a related technical role, with meaningful client-facing or end-user interaction.
• Solid working knowledge of macOS and iOS — our client environments are primarily Apple, and comfort in that ecosystem is essential.
• Experience supporting SaaS platforms (Google Workspace, Microsoft 365, or similar) in a business context.
• Ability to troubleshoot hardware and software issues methodically and communicate findings clearly to non-technical users.
• Strong organizational habits: you keep your tickets current, your documentation complete, and your commitments tracked.
• A service-first mindset — you treat every interaction as an opportunity to build trust, not just close a ticket.
• Clear, professional written and verbal communication. You can explain a technical issue to an executive without jargon, and without condescension.
Preferred
• Experience in an MSP or multi-client IT environment, with exposure to ticketing systems, SLA management, and structured support workflows.
• Familiarity with MDM platforms such as Jamf or Mosyle for Apple device management.
• Experience with A/V and video conferencing systems (Zoom Rooms, Google Meet hardware, Logitech, Neat, or similar).
• Exposure to cybersecurity fundamentals: endpoint protection, phishing awareness, identity and access basics.
• Experience supporting nonprofit, philanthropic, or mission-driven organizations, or a genuine affinity for working in that sector.
• Relevant certifications: Apple Certified Support Professional (ACSP), CompTIA A+, Google IT Support Professional, or similar.
• Familiarity with ticketing and KPI tracking tools (Jira, Zendesk, Freshdesk, or similar).
The Mindset We Value
We hire for judgment, not just skill. A few things we hold deeply:
• White-glove is a standard, not an upsell. Our clients chose us because they want a partner, not a vendor. Every interaction — a password reset or a full device rollout — reflects that.
• Technology is a means, not an end. We measure success by whether people are more effective, more secure, and more confident. A ticket closed without a user who actually understands what happened is a partial win at best.
• The human problem is the real problem. If a user keeps running into the same issue, the answer is rarely a different setting. It’s better communication, better training, and building enough trust that people come to you before things break. That’s the work.
• Ownership without ego. You take full responsibility for the experience of the people you support. You also know when to escalate, ask for help, or loop in your manager. Both matter equally here.
Location & Logistics
We are actively seeking candidates in San Francisco, Washington D.C., New York, and St. Petersburg, Florida — in that order of preference. Some travel to client sites is expected. This is a remote-first role with regular on-site presence for client engagements and team coordination.
Compensation is competitive and commensurate with experience. We offer a collaborative, intentional culture and the satisfaction of doing genuinely meaningful work alongside organizations that are trying to make the world better.
How to Apply
Send a resume and a short note telling us about a support interaction you’re proud of — not because the fix was clever, but because of how you handled the person on the other end. That story will tell us more than any credential.
careers@stiqibit.com
- stiqibit.com
