Implementation Specialist Full Time NEW

This role is focused on delivering a seamless and structured onboarding experience for new customers adopting a healthcare software platform. You will act as the primary point of coordination during the first stages of the customer journey, ensuring that implementation is smooth, expectations are aligned, and users are set up for long-term success. The position combines project management, customer success, and technical product training in a fast-paced SaaS environment. You will guide customers through onboarding milestones, provide training and support, and ensure full product adoption before transition to ongoing support teams. This is a highly customer-facing role where communication, organization, and problem-solving directly influence customer satisfaction and retention. You will also collaborate closely with internal teams to continuously improve onboarding workflows and drive operational excellence.

Accountabilities

• Own the end-to-end onboarding process for new customers, leading structured implementation calls and managing key milestones over a defined onboarding period.
• Guide customers through setup, configuration, and adoption of platform features to ensure full readiness and successful product usage.
• Set clear expectations with customers regarding timelines, responsibilities, support channels, and onboarding deliverables.
• Collect and document customer requirements, preferences, and success criteria to tailor the onboarding experience effectively.
• Deliver training sessions, including live guidance and self-paced learning support, to ensure strong product understanding and adoption.
• Identify risks or misalignments early in the onboarding process and escalate issues to ensure timely resolution.
• Collaborate with internal teams across support, product, and success functions to resolve issues and improve customer outcomes.
• Maintain accurate and detailed documentation of all customer interactions, milestones, and onboarding progress.
• Contribute to process improvement initiatives by providing feedback and supporting optimization of onboarding workflows.

Requirements

• 1-2 years of experience in customer-facing roles, ideally involving software implementation, onboarding, or customer success.
• Experience in SaaS environments or project coordination roles is highly preferred.
• Strong organizational and project management skills with the ability to manage multiple customers simultaneously.
• Excellent communication skills, both written and verbal, with a customer-first mindset.
• Ability to build relationships, influence stakeholders, and handle conflict or challenging situations professionally.
• Strong problem-solving skills and ability to adapt in a fast-paced, evolving environment.
• Comfortable working independently in a remote setup while collaborating cross-functionally.
• Detail-oriented with strong documentation and follow-through capabilities.
• Analytical mindset with the ability to track progress, identify risks, and ensure successful outcomes.

Benefits

• Remote-first work environment.
• Competitive hourly compensation ranging from $26.15 to $27.89 USD.
• Access to healthcare benefits.
• Wellness resources including fitness and mental health support programs.
• Employee assistance programs for personal and professional wellbeing.
• Discounts and perks for home office setup and productivity tools.
• Additional wellness and education-related subsidies (varies by eligibility and location).

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.