Implementation Account Manager Full Time

This role focuses on leading the end-to-end onboarding and implementation of legal and identity protection benefit programs for large employer clients, ensuring a smooth, accurate, and high-quality deployment experience.

You will act as the primary point of contact during implementation, coordinating across internal teams, external partners, and client stakeholders to deliver structured, timely, and compliant onboarding processes.

The position requires strong project management skills, customer focus, and the ability to balance multiple priorities in a fast-paced, deadline-driven environment.

You will develop implementation plans, manage timelines, and ensure system and contractual setups are executed correctly from the start.

In addition, you will support ongoing client relationships, help resolve operational issues, and ensure customer satisfaction throughout the onboarding lifecycle.

This is a highly collaborative and detail-oriented role suited for someone who thrives in structured execution and client-facing coordination.

Accountabilities

• Lead the onboarding and implementation process for new employer clients, ensuring accurate setup of legal plan and identity protection benefit programs.
• Develop detailed implementation plans, timelines, and project documentation to guide successful execution.
• Coordinate internal and external stakeholders to ensure alignment on deliverables, milestones, and communication strategies.
• Partner with clients to support employee communication planning and ensure successful program adoption.
• Review enrollment data, billing information, and account reports to ensure accuracy and resolve discrepancies.
• Serve as the primary point of contact for client and broker inquiries related to group accounts and implementation activities.
• Conduct regular status updates and progress reporting using structured project management tools.
• Support internal teams with issue resolution, operational inquiries, and account maintenance needs.
• Participate in client meetings, presentations, and sales support activities when required.
• Ensure high levels of customer satisfaction through proactive communication, problem-solving, and service excellence.

Requirements

• 0-1+ years of experience in customer service, account management, implementation, or a related client-facing role.
• College degree preferred, or equivalent experience in a relevant industry such as employee benefits or service operations.
• Strong organizational and project management skills with the ability to manage multiple deadlines simultaneously.
• Excellent written and verbal communication skills, with the ability to present information clearly and confidently.
• Proficiency in Microsoft Office tools, including Word, Excel, and PowerPoint.
• Strong problem-solving, critical thinking, and analytical abilities.
• Ability to work independently while also collaborating effectively in a team environment.
• High attention to detail, accuracy, and confidentiality when handling sensitive client data.
• Adaptability and resilience in a fast-paced, results-driven environment.
• Customer-focused mindset with strong relationship-building and negotiation skills.

Benefits

• Fully remote work environment with flexible engagement across client and internal teams.
• Opportunity to work in a growing organization focused on legal, identity, and benefit solutions.
• Exposure to enterprise client implementation and account management processes.
• Professional development opportunities in customer success, operations, and project management.
• Supportive and inclusive workplace culture with strong emphasis on collaboration and service excellence.
• Paid time off and standard employee benefits depending on eligibility.
• Occasional travel opportunities (up to 5%) for client or business needs.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.