HR Tournament Support Coordinator, FIFA World Cup 26™ | Miami Full Time NEW

Employment Type: Fixed Term Contract

Location: Miami

Reporting To: HRBP

Description

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization’s global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Main Activities and Responsibilities

• Monitor and manage high-volume HR correspondence, triaging incoming staff inquiries and responding with professionalism, urgency, and appropriate escalation to the HRBP where required
• Serve as first point of contact for live employee intake and grievance submissions during tournament operations, ensuring all concerns are documented accurately, confidentially, and in real time
• Maintain an organized grievance and intake case log, coordinating follow-up scheduling and communications as directed by the HRBP
• Support end-to-end offboarding logistics for departing staff including documentation collection, checklist tracking, and coordination with internal teams to close out access and equipment
• Draft and send standard HR communications on behalf of the HR team including acknowledgment letters, status updates, and follow-up correspondence
• Maintain and update active HR trackers across offboarding, open employee requests, and correspondence workstreams, flagging outstanding items proactively
• Generate and run HR reports as directed by the HRBP, compiling data across active workstreams to support decision-making and operational visibility
• Support tournament time offboarding processes in accordance with FIFA World Cup 2026™ workforce policies and procedures, ensuring all steps are executed accurately and on schedule
• Maintain working knowledge of tournament HR policies and ensure all activities and communications are aligned with established guidelines and protocols
• Prepare status summaries and operational reporting to support the HRBP across active HR workstreams
• Liaise with HR Operations, Recruitment, and Payroll & Benefits teams to ensure continuity and accuracy of employee lifecycle processes during the tournament period
• Provide day-to-day administrative and operational support to the HRBP across ad hoc projects and shifting priorities as tournament operations intensify
• Ensure all HR documentation and records are maintained with accuracy, confidentiality, and in compliance with organizational standards throughout the tournament operational period

Your Profile

Education & Qualifications

• Bachelor’s degree in Business, Communications, Hospitality, Psychology, or a related field or equivalent professional experience in a client-facing or operations-driven environment

Work Experience

• Minimum 3 years of professional experience in a client-facing, operations, hospitality, sports, or service environment
• Demonstrated experience managing sensitive interactions, high-volume correspondence, or intake processes with discretion and professionalism
• Experience working in fast-paced, dynamic environments where priorities shift quickly and independent judgment is required
• Familiarity with Microsoft Office Suite (Outlook, Word, Excel, Teams); experience with case tracking or HR tools is a plus but not required
• Prior exposure to HR, employee relations, or workforce support functions is an advantage but is not a primary requirement for this role

Languages

• Fluent in English. Spanish and/or French proficiency is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools

Equal Opportunities

FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

About FWC2026

The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.

This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.