HR Operations Administrator Full Time NEW

Working as part of the People Operations team, the People (HR) Operations Administrator will play a key role in supporting global People programs and projects while ensuring compliance with employment laws and regulations. This small and agile team is responsible for a wide range of HR systems, administration, analysis, and employee support to our global workforce (APAC, US, and EMEA). You should have experience with United States Federal and State employment law. You will be instrumental in ensuring spectacular employee and manager experiences.

What You’ll Do

HR Systems, Case Management & Data Integrity

• Utilize ServiceNow to support employee and manager inquiries on Tier 1 People related matters and how to navigate systems and processes: escalating as appropriate.
• Act as a day-to-day owner and power user of ServiceNow for People Operations case intake, triage, and resolution.
• Maintain accurate, confidential records across HR and Global Mobility systems, ensuring strong data integrity and audit readiness.
• Support workflows within SuccessFactors, partnering with HR COEs and IT on enhancements and releases.
• Support internal and external audit requests related to SOX controls.
• Ad hoc requests and support.

Global Mobility, Compliance & Operations

• Support global mobility and employment work authorization processes, including monitoring visa expirations and escalating time sensitive actions.
• Review immigration and employment documentation for interns, early career hires, and employees to ensure accuracy, completeness, and compliance.
• Conduct Form I-9 verifications and reverifications, supporting ongoing audit readiness and federal compliance.
• Review, scan, and route immigration related mail, government correspondence, and legal notices with discretion and urgency.

Employee Experience and Operational Excellence

• Partner closely with Legal, Payroll, Benefits, Finance, IT, and external vendors to ensure seamless execution of People processes.
• Maintain trackers, dashboards, and operational tools to support audits and reporting.
• Leverage AI and automation tools, responsibly, to improve documentation, case handling, and operational efficiency.

Benefits Administration & Support

• Assist with benefits-related inquiries, documentation, and data updates across HR systems with a focus on accuracy, confidentiality, and employee experience.
• Support Benefits audits, reconciliations, and reporting as needed, ensuring data integrity and compliance.

Required Experience/Skills

• At least one year of experience with HR administration or HR/People Operations.
• Ability to manage and maintain confidential and sensitive information with discretion and sound judgement.
• Experience supporting deadline driven operational work with strong attention to detail.
• Proficiency with HR software and cloud-based HR technology (SuccessFactors and ServiceNow ideal).
• Demonstrated ability to communicate with employees at all levels, both verbally and in writing.
• Collaborative mindset with a focus on teamwork, transparency, and open communication.
• Helpfulness and the ability to go above and beyond to deliver a great employee experience.
• Resourcefulness with problem-solving, identifying root causes, and proposing solutions.
• Proactive and willing to learn and embrace technology to improve employee experience and how we get our work done.
• Basic working knowledge of United States labor laws and employment policies.
• Technical expertise in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to work from our Atlanta office at least two times a week.

Preferred Experience

• Three years of experience with HR administration or HR/People Operations.
• Experience drafting or reviewing employment agreements and contracts.
• Knowledge of Visa & I-9 processing, employment verification, benefits administration, and payroll reporting and inputs.

Compensation: $21 – $28 per hour

ID: 37117645