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Full Job Description
Job Title: Hotel Operations Agent
Property: Super 8 by Wyndham, Kremmling, CO
Hotel Size: 28 rooms
Employment Type: Full Time
Position Overview
The Hotel Operations Agent is a full time, cross trained role supporting daily hotel operations at a small property. This position assists with front desk coverage across all shifts, housekeeping, and breakfast service as needed. Ideal for a dependable team member who enjoys variety and responsibility in a small hotel environment.
Key Responsibilities
Front Desk Operations
- Greet and assist guests professionally
- Handle check ins and check outs
- Manage reservations, payments, and guest inquiries
- Answer phones and respond to guest needs
- Cover AM, PM, and Night Audit shifts as scheduled
Housekeeping Support
- Clean guest rooms and bathrooms to brand standards
- Assist with laundry, linens, and restocking
- Support room inspections and deep cleaning as needed
Breakfast Service
- Prepare and set up continental breakfast
- Maintain cleanliness of breakfast area
- Restock items and follow food safety standards
General Operations
- Maintain cleanliness of public areas
- Assist with light maintenance reporting
- Support overall guest satisfaction and hotel operations
Qualifications
- Previous hotel or customer service experience preferred but not required
- Ability to work flexible shifts including nights, weekends, and holidays
- Reliable, self motivated, and able to work independently
- Ability to stand, walk, bend, and lift up to 30 lbs
Compensation
$17.00 to $20.00 per hour, based on experience and flexibility
Night Audit coverage and full shift availability support higher pay placement
Pay: $17.00 – $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Hotel: 2 years (Preferred)
Work Location: In person
