Hilton Garden Inn Reno – Front Desk Agent Full Time NEW

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Nestled in a primary location, we are only six miles from Reno-Tahoe International Airport and accessible to an array of businesses, shopping and medical facilities. Guest can take a drive to beautiful Lake Tahoe to enjoy water and snow activities or hike the famous Tahoe Rim Trail. They can schedule a sightseeing tour on the M.S. Dixie Queen or take a train ride through the beautiful mountains on the historic Virginia & Truckee. Guest can stay connected in the 24-hour Business Center with complimentary WiFi. Heat snacks from the 24-hour Pavilion Pantry® convenience store in the comfort of their own room or indulge in tasty American cuisine at Great American Grill®. Guest can keep active in the fitness center, plunge into the indoor pool or lounge in the whirlpool any time of year.