Helpdesk/ Support Engineer Full Time NEW

Job Description: Help Desk/Support Engineer – Contract (Onsite, Palo Alto HQ)

Role Summary

This is an onsite contract role based at Rubrik’s Palo Alto Headquarters. The Help Desk/Support Engineer is responsible for the design, implementation, and ongoing management of the organization s device ecosystem. This role focuses on automating the lifecycle of hardware and virtual desktops to ensure a seamless, secure, and “zero-touch” experience for our global workforce. You will serve as the subject matter expert for Apple and Windows management and our cloud desktop infrastructure.

Technical Environment

• Apple (macOS & iOS): Jamf Pro
• Windows & Android: Microsoft Intune / Endpoint Manager
• Virtual Desktop: Amazon WorkSpaces (AWS)
• Scripting: PowerShell, Bash, Python

Key Responsibilities

• Unified Endpoint Management (UEM)
• Daily Operations: Perform daily upkeep, system maintenance, and regular patch management for all managed endpoints to ensure security and stability.
• Service Desk Escalation: Serve as the final point of contact and subject matter expert for service desk escalations related to complex endpoint issues.
• Apple Fleet: Architect and maintain the Jamf Pro environment for all macOS and iOS devices. Manage configuration profiles, policies, and patch management.
• Windows & Android: Lead the administration of Microsoft Intune, ensuring robust policy application, security baselines, and application delivery.
• Provisioning: Manage Apple Business Manager (ABM) and Windows Autopilot to deliver a true zero-touch deployment experience.
• Virtual Desktop Infrastructure (VDI)
• Administer and optimize Amazon WorkSpaces.
• Manage WorkSpaces directories, custom bundles, and image creation/maintenance.
• Troubleshoot connectivity and performance issues within the AWS ecosystem.
• Automation & Engineering
• Develop and maintain sophisticated scripts in PowerShell and Bash to automate manual tasks and integrate system APIs.
• Build and maintain a library of packaged software (dmg, pkg, msi) for silent deployment.
• Implement automated reporting for hardware inventory, license compliance, and security auditing.
• Security & Compliance
• Enforce endpoint security standards, including FileVault/BitLocker encryption and EDR agent health.
• Partner with Security teams to remediate vulnerabilities across the endpoint fleet.

Required Qualifications

• Experience: Minimum 3 5 years in an Endpoint Engineering or MDM-focused role.
• Jamf Mastery: Proven experience managing both macOS and iOS at scale via Jamf Pro.
• Intune Proficiency: Experience managing Windows environments through Microsoft Endpoint Manager.
• VDI Expertise: Hands-on experience with Amazon WorkSpaces administration.
• BYOD Deployment: Experience deploying and managing a Bring Your Own Device (BYOD) program for personal mobile phones (iOS/Android).
• Advanced Scripting: Ability to write and debug Bash and PowerShell scripts from scratch.
• Identity: Understanding of Okta or Azure AD (Entra ID) as it relates to device enrollment and SSO.

Education & Certifications

• Bachelor s degree in Computer Science, IT, or equivalent professional experience.
• Relevant certifications (e.g., Jamf 200/300, Microsoft MD-102, or AWS Certified Cloud Practitioner) are a plus.